Karla Quintero
Bastrop,TX
Summary
Personable and proactive Leasing professional ,Reliable, and focused on results. Deadline-oriented with one site .
To obtain a position utilizing skills developed throughout work experience in customer service.
Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
Sunridge Management Group
Austin, TX
09.2022 - Current
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Greeted clients, showed apartments and prepared leases.
- Escalated major issues to property manager for immediate remediation.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Collected rent and tracked resident payments and information in computer system.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
CNA - Certified Nursing Assistant
Silver pines
Bastrop, TX
11.2018 - 01.2022
- I have experience is with dementia patients I have to use my communication skills redirecting them as need
- Assisting reminding them of things they forgot
- I work with patients that have behaviors .I also assist them them everyday needs allowing them to do the most they can for themselves
- Providing great patient care
- Answering patient calls and determining how best to help them
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising
- Turning and repositioning bedridden patients
- Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences
- Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities
- Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff
- Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff
- Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine
- Reminding patients to take medications and nutritional supplements
- Noting observations of patient behavior, including complaints, or physical symptoms to nurses
- Stay up to date on CNA training and facility policy and procedure.
CNA - Certified Nursing Assistant
Silver Pines Nursing and Rehabilitation
11.2015 - 05.2018
- Providing great patient care
- Answering patient calls and determining how best to help them
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising
- Turning and repositioning bedridden patients
- Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences
- Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities
- Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff
- Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff
- Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine
- Reminding patients to take medications and nutritional supplements
- Noting observations of patient behavior, including complaints, or physical symptoms to nurses
- Stay up to date on CNA training and facility policy and procedure.
CNA - Certified Nursing Assistant
Basttop lost pines
Bastrop, TX
02.2011 - 08.2015
- Providing great patient care
- Answering patient calls and determining how best to help them
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising
- Turning and repositioning bedridden patients
- Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences
- Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities
- Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff
- Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff
- Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine
- Reminding patients to take medications and nutritional supplements
- Noting observations of patient behavior, including complaints, or physical symptoms to nurses
- Stay up to date on CNA training and facility policy and procedure.
CNA - Certified Nursing Assistant
Bastrop Nursing Center
Bastrop, TX
02.2009 - 09.2012
- Providing great patient care
- Answering patient calls and determining how best to help them
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising
- Turning and repositioning bedridden patients
- Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences
- Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities
- Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff
- Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff
- Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine
- Reminding patients to take medications and nutritional supplements
- Noting observations of patient behavior, including complaints, or physical symptoms to nurses
- Stay up to date on CNA training and facility policy and procedure.
Leasing Consultant
InterSolutions
Austin, Tx
06.2022 - 09.2022
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Education
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Perris High School
Skills
Certifications and LicensesCNAAssessmentsSales skills — ProficientDecember 2021Influencing and negotiating with customersFull results: ProficientCustomer focus & orientation — ProficientNovember 2021Measures a candidate's ability to respond to customer situations with sensitivityCustomer service — ProficientIdentifying and resolving common customer issuesIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field
Local market conditions
Property tours and inspections
Application verification
Property Inspections
Telephone and email etiquette
Maintenance requests
Marketing and advertising
Leasing and sales
Timeline
Leasing Consultant
Sunridge Management Group
09.2022 - Current
Leasing Consultant
InterSolutions
06.2022 - 09.2022
CNA - Certified Nursing Assistant
Silver pines
11.2018 - 01.2022
CNA - Certified Nursing Assistant
Silver Pines Nursing and Rehabilitation
11.2015 - 05.2018
CNA - Certified Nursing Assistant
Basttop lost pines
02.2011 - 08.2015
CNA - Certified Nursing Assistant
Bastrop Nursing Center
02.2009 - 09.2012
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Perris High School