Karla Rainford
Brandon,USA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with participants and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Durable Medical Equipment Specialist
Sanford Health Equip
Sioux Falls, South Dakota
07.2025 - Current
- Responded to customer requests for products, services, and company information regarding Sanford Health and Durable Medical Equipment.
- Utilized Sanford Health programs such as Niko and EPIC to create patient accounts, utilize health information, insurance verification, patient diagnosis, billing requirements, and timely documentation.
- Educate patients on what their insurance deems as products eligible for coverage. Communicate financial responsibility and collection of patient portions.
- Patient education on Durable Medical Equipment and supplies.
- Communicate clearly and cooperatively with clinicians, health personnel, patient loved ones/caregivers, patient advocates, and other medical organizations to ensure excellent customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provide resources and education on organizations within the community who can aid is patient and/or caregiver support.
- Obtain needed prior authorization for services to be provided according to payor policies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Care Coach
Careforth
, SD
05.2023 - 06.2025
- Provides dedicated support, education, and guidance to caregivers, giving them the tools and confidence to enable better care for loved ones at home.
- Empower caregivers to manage their own psychosocial, physical, and environmental health to improve and maintain well-being.
- Assess caregivers' and care recipients' needs.
- Document and report on coaching activities, with a focus on quality and outcomes; make recommendations as appropriate.
- Perform case conferences, summary reports, and incident management in compliance with applicable state, program regulatory, and/or accreditation requirements.
- Collaborate with key stakeholders to assess care plans and caregiver engagement, identify problems, and find solutions.
Workers on Wheels Coordinator, Admin. Assistant
Active Generations
, SD
11.2020 - 01.2023
- Updating and managing the database for the Workers on Wheels and Active Generations membership departments.
- Handling correspondence for both positions.
- Oversee and complete the daily deposit reports.
- Customer service needs to be available over the phone, in person, and via email. Assisting with computer, office equipment, and copier needs.
- Maintaining membership records for all clients and volunteers for the Workers on Wheels program.
- Recruit volunteers.
- Coordinate and organize the Rake the Town event for all of the Sioux Falls area. Responsible for keeping accurate and up-to-date documentation of financial reports for grant funding.
- Create a filing system for volunteers and clients in the Workers on Wheels program.
Director
Once Upon A Time Childcare & Learning Center
, SD
08.2019 - 09.2020
- Responsible for managing the day-to-day operations and establish and sustain a positive learning environment for children.
- Oversee the coordination of education programs that comply with local and federal regulations.
- Supervise and support staff in achieving their professional goals.
- Interview, hire, and train new staff members, ensuring they meet all policies and legal requirements.
- Complete ongoing training and courses to remain up to date on child care standards and procedures.
- Keeping accurate and up to date documentation for Child Care Assistance and to comply with state licensing requirements.
- Communicate and meet with parents regarding their children and the center’s policies.
Teacher 1
Interlakes Community Action Partnership
, SD
06.2018 - 08.2019
- Responsible for the implementation of the Early Head Start Performance Standards and early childhood outcomes in the areas of Language development, Literacy, Mathematics, Science, Creative Arts, Social and Emotional Development, Approaches to Learning and Physical Health and Development.
- Develop educational activities to be conducted during daily classroom sessions.
- Create individualized lesson plans to meet the specific needs and goals of the children in the class, including children on IFSP’s.
- Support and work together with parents to guide the development and education of their child with follow-up activities to achieve their goals.
- Keep accurate and up-to-date progress records on each child and family.
- Provide guidance and education to parents and volunteers on early childhood education and developmentally appropriate practices.
- Ensure that the classroom is clean, organized, and a safe and constructive environment for children.
- Follow CACFP standards and SD Child Care Licensing requirements.
- Provide supervision to teacher aids and volunteers.
Educational Assistant
Brandon Valley School District
, SD
08.2017 - 06.2018
- Facilitate individual educational plans (IEP) with students who qualify for special education services.
- Assist teachers with the development and presentation of learning materials and instructional activities.
- Modify assignments and exams to fit the capabilities of the students.
- Tutor students individually or in a small group to reinforce skills.
- Offer guidance to students when struggling with time management or organizational skills.
- Responsible for implementing individual behavioral plans reinforcing the use of appropriate coping skills.
Combination Teacher
South Central Child Development
, SD
10.2006 - 08.2017
- Responsible for the implementation of the Head Start Performance Standards early childhood outcomes in the areas of Language development, Literacy, Mathematics, Science, Creative Arts, Social and Emotional Development, Approaches to Learning and Physical Health and Development.
- Develop educational activities to be conducted during classroom and home visit sessions.
- Create individualized lesson plans to meet the specific needs and goals of the children in the class, including children on IEP’s.
- Support and work together with parents to guide the development and education of their child with follow-up activities to achieve their goals.
- Keep accurate and up-to-date progress records on each child and family.
- Provide guidance and education to parents and volunteers on early childhood education and developmentally appropriate practices.
- Ensure that the classroom is clean, organized, and a safe and constructive environment for children.
Education
Bachelors of Arts - Psychology and Human Services, Business
Dakota Wesleyan University
Mitchell, South Dakota05.2002
Skills
- Caregiver training
- Case management
- Needs assessment
- Customer service
- Organizational skills
- Community resources
- Empathy and compassion
- Relationship building
- Documentation and reporting
Certification
- Pathways Level VI in Early Childhood Profession, SD Pathways to Professional Development Career Lattice, Certificate for having a Bachelor’s Degree and completed specialized training in the early childhood field.
- Child Development Association, Certifications in Child Development Association and Parents As Teachers.
References
- Carolina Elizarerras, 7700 SW 180th Terrace Miami, FL 33157 (305) 504-0098, caroz112007@gmail.com
- Beth Koedam, 47324 256th St. Renner, SD 57055, (605) 553-5950, bakoedam@yahoo.com
- Kaitlin Howdle-Dean, Mitchell, SD 57301, (970) 319-0611, kaitlindrobny@gmail.com
- Shannon Fromke, 719 Leadale Avenue, Sioux Falls, SD, 57103, (330) 974-6028, amethystdolphin82@gmail.com
Timeline
Durable Medical Equipment Specialist
Sanford Health Equip
07.2025 - Current
Care Coach
Careforth
05.2023 - 06.2025
Workers on Wheels Coordinator, Admin. Assistant
Active Generations
11.2020 - 01.2023
Director
Once Upon A Time Childcare & Learning Center
08.2019 - 09.2020
Teacher 1
Interlakes Community Action Partnership
06.2018 - 08.2019
Educational Assistant
Brandon Valley School District
08.2017 - 06.2018
Combination Teacher
South Central Child Development
10.2006 - 08.2017
Bachelors of Arts - Psychology and Human Services, Business
Dakota Wesleyan University