Karla Ramirez
Wellington,FL
Summary
Educational professional with strong commitment to fostering supportive and engaging learning environment. Background in customizing curricula to meet diverse student needs, creating positive impact on their academic journey. Known for collaborative spirit and adaptability, ensuring reliable and flexible educational support.
Overview
21
21
years of professional experience
Work History
Homeschool Educator
Self-employed
09.2011 - Current
- Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
- Managed record-keeping and documentation requirements, maintaining accurate records of student performance and progress reports.
- Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student''s needs.
- Provided one-on-one tutoring support in areas where students struggled, leading to significant improvements in performance.
- Encouraged independent study habits by providing resources and guidance for self-directed learning opportunities.
- Promoted creative problem-solving by incorporating real-life scenarios and projects into the curriculum.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Client Relations Manager
Chef Kulture
02.2023 - 02.2024
- Streamlined internal processes to improve efficiency, resulting in faster response times to client inquiries.
- Managed multiple simultaneous projects while maintaining focus on achieving desired outcomes for each individual client relationship.
- Achieved main targets and KPI's set by leadership.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.
- Developed strong relationships with clients through regular communication and personalized attention.
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
- Collected and logged client feedback about service experience to identify areas for improvement.
ABA Therapist/ Tutor
Butterfly Effects
03.2012 - 03.2015
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Facilitated successful transitions between school settings by working closely with educators to adapt classroom accommodations for students with special needs.
Customer Service Representative
Arise
09.2008 - 02.2010
- Provided excellent customer service for a variety of clients: JTV, AAA, Barnes & Noble
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Clinical Coordinator
American University of the Caribbean SOM
03.2007 - 07.2008
- Coordinated clinical schedules at the core and elective levels with hospitals and Students within the US, England and Ireland
- Coordinated and ensured efficiency and success of the coordinators conference on the island of St. Maarten, N.A
- Approved clinical department marketing material for distribution
- Created the Pre‐Residency Handbook for students and graduates
- Advised students before and during their clinical rotations
- Performed Power Point Presentations for Basic Science Students in St. Maarten
- Provided proper student documentation for rotations
- Coordinated with internal departments to ensure efficient tracking of clinical students
- Educated clinical students on ERAS and the Medical Residency Process
- Communicated and coordinated with students to ensure sufficient weeks within a semester to receive Financial Aid
Assistant Registrar
Medical Education Administrative Services, American University of
09.2006 - 02.2007
- Coordinated with other departments to facilitate cross-functional projects related to enrollment management and student success.
- Conducted regular audits of student records, maintaining compliance with institutional policies and federal regulations.
- Developed comprehensive training materials for new hires, ensuring a seamless transition into the role of Student Services Representative.
- Maintained accurate student records, contributing to efficient administration and data-driven decision making.
- Trained staff on updated registration procedures, enhancing team performance and knowledge of best practices.
- Served as a liaison between students and academic advisors, facilitating communication for effective degree planning.
- Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
- Supervised Medical Student Performance Evaluations (MSPEs)
- Reviewed hospital stipends
- Created Staff Privilege Letters
Student Services Representative
American University of the Caribbean SOM
08.2005 - 09.2006
- Provided timely responses to student inquiries via phone, email, or in-person meetings, fostering strong relationships between students and the institution.
- Contributed to streamlining administrative processes through the creation of user-friendly forms for various student requests.
- Served as a liaison between students and academic departments, ensuring clear communication of degree requirements and course offerings.
- Created Medical Student Performance Evaluations (MSPEs)
- Ensured that student evaluations were updated in the company database
- Performed follow up with hospitals on behalf of students and the organization.
Nutrition Educator
Department of Health and Human Services (WIC)
05.2004 - 08.2004
- Conducted nutritional assessments for clients, identifying areas for improvement and providing recommendations based on findings.
- Developed clients’ nutrition plans in accordance with State of Florida laws
- Functioned as resource for community, giving presentations on nutrition and demonstrating healthy meal preparation.
- Stayed updated with current research in nutrition science to ensure accuracy in all provided information and advice given to clients.
- Collaborated with other educators to integrate nutritional concepts into various subject areas, promoting a holistic approach to education.
- Educated clients on proper food portioning, leading to better understanding of serving sizes and improved weight management.
Education
Doctor of Education - Community Care & Counseling: Marriage & Family
Liberty University
Lynchburg, VA11-2024
MBA - Healthcare Management
Colorado Technical University
Colorado Springs, CO02-2007
Bachelor of Science - Dietetics & Nutrition
Florida International University
Miami, FL12-2003
Skills
- Online teaching tools
- Parent-teacher communication
- Collaborative learning
- Teaching strategies
- Data collection
- Verbal behavior
- Collaboration with professionals
- Functional communication training
- Developing training programs
- Project management
- Key performance indicators (kpi)s
- Proficient in Microsoft Word, Excel, Powerpoint, Canvas
Timeline
Client Relations Manager
Chef Kulture
02.2023 - 02.2024
ABA Therapist/ Tutor
Butterfly Effects
03.2012 - 03.2015
Homeschool Educator
Self-employed
09.2011 - Current
Customer Service Representative
Arise
09.2008 - 02.2010
Clinical Coordinator
American University of the Caribbean SOM
03.2007 - 07.2008
Assistant Registrar
Medical Education Administrative Services, American University of
09.2006 - 02.2007
Student Services Representative
American University of the Caribbean SOM
08.2005 - 09.2006
Nutrition Educator
Department of Health and Human Services (WIC)
05.2004 - 08.2004
Doctor of Education - Community Care & Counseling: Marriage & Family
Liberty University
MBA - Healthcare Management
Colorado Technical University
Bachelor of Science - Dietetics & Nutrition
Florida International University
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