Summary
Overview
Work History
Education
Skills
Clinical Qualifications
Languages
Timeline
Generic

Karla Ramirez

Georgetown,Texas

Summary

Dynamic professional with extensive experience at UPS Mail Innovations, excelling in billing accuracy and customer relationship management. Proven ability to resolve discrepancies and enhance office operations through effective time management and teamwork. Skilled in utilizing billing software and maintaining professionalism in high-pressure environments. Committed to delivering exceptional service and support.

Overview

6
6
years of professional experience

Work History

Billing Clerk

UPS Mail Innovations
Austin, TX
06.2023 - 08.2025
  • Processed billing invoices accurately and efficiently for client accounts.
  • Managed customer inquiries regarding billing discrepancies and resolved issues promptly.
  • Utilized billing software to input data and generate reports for management review.
  • Investigated and responded to customer inquiries related to billing issues.
  • Reviewed customer files to make sure all documentation was complete and accurate.
  • Entered information into accounting software systems including QuickBooks and Excel spreadsheets.

Receptionist Administrator

UPS Mail Innovations
Austin, Texas
02.2023 - 05.2023
  • Managed front desk operations and greeted visitors warmly.
  • Maintained office supplies inventory and placed orders as needed.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.

Quality Inspector

R&D Molders Inc.
03.2019 - 05.2021
  • Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Understanding written sentences and paragraphs in work related documents.
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Education

High School Diploma -

Cedar Ridge High School
Round Rock, TX
05-2015

Some College (No Degree) -

The College of Health Care Professions
Austin, TX

Skills

  • Billing software
  • Invoicing accuracy
  • Data entry
  • Account reconciliation
  • Report generation
  • Customer relationship management
  • Time management
  • Spreadsheet management
  • Database updates
  • Professionalism and ethics
  • Office administration
  • Team collaboration
  • Creative problem solving
  • Hospitality and accommodation

Clinical Qualifications

  • OSHA/HIPAA compliance training
  • AHA CPR certified
  • Vitals
  • Radiation protection and safety
  • Knowledge of imaging equipment
  • Anatomy and Physiology
  • Digital image acquisition display and file
  • Screen image production and evaluation
  • Radiographic positioning
  • Radiation dosage calculations

Languages

Spanish
Professional
English
Professional

Timeline

Billing Clerk

UPS Mail Innovations
06.2023 - 08.2025

Receptionist Administrator

UPS Mail Innovations
02.2023 - 05.2023

Quality Inspector

R&D Molders Inc.
03.2019 - 05.2021

High School Diploma -

Cedar Ridge High School

Some College (No Degree) -

The College of Health Care Professions