Karla Reese
Atlanta,Georgia
Summary
Energetic Hostess/Dining Room Server with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
24
24
years of professional experience
Work History
Hostess/Dining Room Server
Marriott International, Inc.
09.2016 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Precertification Specialist/Medical Assistant
Blue Cross Blue Shield Of GA
01.2000 - 03.2015
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Devised and implemented strategies to streamline eligibility verification processes.
Education
Available Upon Request
Skills
- Guest Complaint Resolution
- Event Planning
- Complaint Handling
- Server Support
- Guest Engagement
- Menu Memorization
- Front-Of-House Display Creation
- Reservation Coordination
Timeline
Hostess/Dining Room Server
Marriott International, Inc.
09.2016 - Current
Precertification Specialist/Medical Assistant
Blue Cross Blue Shield Of GA
01.2000 - 03.2015
Available Upon Request
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