Summary
Overview
Work History
Education
Skills
Timeline
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Karla Rembao

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Integration Specialist 2

Podium
02.2023 - Current
  • Planned and monitored implementation of technology-based learning programs.
  • Managed about 180 cases at a time
  • Set up integrations/automation and flows for pulling leads for customers
  • Collaborated with onboarding and sales team to adhere to customers' needs
  • Created data flows, webhooks, catchhooks, and API endpoints to map data and seed JSON data
  • Created custom API and SFTP integrations for customers working with CRMs and developers
  • Reached out to vendors to evaluate available curriculums and associated materials.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Hosted training calls to customers

Technical Support Specialist

Podium
05.2022 - 02.2023
  • Provided high-level technical support by resolving phone, e-mail, and web inquiries consistent with department and team service levels and goals.
  • Managed 20-30 cases with technical issues by investigating and troubleshooting issues
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with engineering, product management, and other cross-functional peers on specific user- impacting issues and bugs
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Project Coordinator

Tesla
11.2021 - 05.2022
  • Escalated advanced issues and assisted with implementing solutions
  • Managed 200-300 job projects and updated records with latest information
  • Assisted in launching chat feature pilot and collected data of common questions and analyzed frequent data trends
  • Hosted quarterly project reviews ensuring alignment between project deliverables and resources
  • Kept projects on schedule by managing deadlines and adjusting workflows

Administrative Assistant

Everlight Solar
10.2020 - 11.2021
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated and booked airfare, hotel, and ground transportation and prepared itinerary to facilitate successful trips.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Scheduled appointments and handled calendars for senior leadership.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Used software to coordinate meetings, appointments, and tasks senior executives.

Registered Dental Assistant

Warner Family Dental
04.2015 - 10.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.

Administrative Assistant

Real Salt Lake
04.2013 - 10.2017
  • Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
  • Managed communication to three executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed department budgets and generated financial reports for management review.

Education

Associate of Applied Business - Administrative Assistance And Secretarial Science

University of Utah
Salt Lake City, UT
12.2020

Skills

Technical:

  • Proficiency in Saas, and cloud softwares ex Salesforce
  • Implementation Management
  • Postman
  • REST API and custom FTPs
  • AWS
  • JSON, Javascript, HTML
  • CRM software
  • POS systems ex) Quickbooks, Square

Administrative:

  • Bookkeeping
  • Appointment Scheduling
  • Report Analysis
  • Spreadsheet Management
  • Conference Planning, travel coordination, calendar management
  • Filing and Data Archiving

Dental:

  • Dental Radiology
  • Dental office software ex) Open Dental, Eaglesoft, Dentrix
  • Dental insurance coding

Timeline

Integration Specialist 2

Podium
02.2023 - Current

Technical Support Specialist

Podium
05.2022 - 02.2023

Project Coordinator

Tesla
11.2021 - 05.2022

Administrative Assistant

Everlight Solar
10.2020 - 11.2021

Registered Dental Assistant

Warner Family Dental
04.2015 - 10.2020

Administrative Assistant

Real Salt Lake
04.2013 - 10.2017

Associate of Applied Business - Administrative Assistance And Secretarial Science

University of Utah

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Karla Rembao