Karla Renteria
Sylmar,CA
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Admin Assistant/Assistant Property Manager
The John Stewart Company
North Hills, CA
06.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Life Insurance Agent
World Financial Group
Beverly Hills, CA
05.2019 - 03.2021
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
Server & Restaurant Manager
The Cheesecake Factory
Pasadena, Valencia, Glendale, Sherman Oaks, CA
05.2015 - 05.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Education
High School Diploma -
Benjamin Franklin High School
Los Angeles, CA01.2010
Skills
- Microsoft Office
- Google Office
- Guest Amenities
- Reception
- Managing 356 units
- Fluent in Spanish
- Credit Card payment processing
- Problem Solver
- Time management
- Telephone and email etiquette
- Leasing and sales
- Rent Collection
Professionalreferences
- Melina Mendez, LV Nurse, 626-469-1514
- Dulce Sanchez, Registered Nurse, 626-822-1214
- Olga Castro, Property Manager, 818-932-5135
Timeline
Admin Assistant/Assistant Property Manager
The John Stewart Company
06.2023 - Current
Life Insurance Agent
World Financial Group
05.2019 - 03.2021
Server & Restaurant Manager
The Cheesecake Factory
05.2015 - 05.2019
High School Diploma -
Benjamin Franklin High School