Karla Renteria

Sylmar,CA

Summary

Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Admin Assistant/Assistant Property Manager

The John Stewart Company

06.2023 - Current

Followed up on delinquent tenants and coordinated collection procedures.
Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Showed apartments to potential tenants and answered questions regarding community.
Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

Life Insurance Agent

World Financial Group

05.2019 - 03.2021

Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.

Server & Restaurant Manager

The Cheesecake Factory

05.2015 - 05.2019

Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Education

High School Diploma -

Benjamin Franklin High School

Los Angeles, CA

01.2010

Skills

Microsoft Office
Google Office
Guest Amenities
Reception
Managing 356 units
Fluent in Spanish

Credit Card payment processing
Problem Solver
Time management
Telephone and email etiquette
Leasing and sales
Rent Collection

Professionalreferences

Melina Mendez, LV Nurse, 626-469-1514
Dulce Sanchez, Registered Nurse, 626-822-1214
Olga Castro, Property Manager, 818-932-5135

Timeline