Summary
Overview
Work History
Education
Skills
Certification
Courses
Languages
Timeline
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Karla Reyes

New Brunswick,USA

Summary

Highly motivated college student seeking opportunities to grow and gain new experience. Possessing a solid understanding of customer service, acquired nearly 6 years of experience utilizing strong interpersonal and leadership skills. Having held a leadership role for several years, the goal is now to transition into a leadership position within the healthcare industry. Thriving on being able to collaborate with team members, make a change, and diving into new leadership roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Tacoria
04.2024 - Current
  • As Shift Leader at Tacoria, responsibilities include completing daily tasks, ensuring sufficient service, delivering great customer service and satisfaction. I also manage and support other staff members while on shift to deliver great service during high-peak hours and handling any challenges that arise. My position ensures a smooth and positive workplace.
  • Supervised shifts ensuring efficient workflow and excellent customer service
  • Resolved customer conflicts or any escalated situations to ensure customer satisfaction.
  • Team collaboration and communication, fostering a very active, supportive, and vibrant work environment
  • Cash handling and closing/opening procedures
  • Adapting quickly to a fast-paced service setting
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Supervisor

Insomnia Cookies
09.2022 - 07.2024
  • Managed employees and the store when on shift, kept clean working environment for the customers and team members, made sure daily tasks were completed by the end of my shifts, increased store’s sales through great customer service and developed great communication skills
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Sales Associate

Claire’s Boutique
07.2019 - 08.2022
  • Learned how to perform cosmetic procedures on customers including piercings and made sure every customer was informed on the process of all procedures, any risks involved, and aftercare
  • Delivered exceptional customer service and used my communication and people’s skills to sell pricey items to reach daily sales goal
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Bachelor of Science - Public Health, Data Science

Rutgers University
New Brunswick, NJ
05.2025

Skills

  • Excellent verbal and communication skills
  • Team player
  • Excellent time management skills
  • Proficiency on software packages such as Microsoft
  • Quick problem-solving skills
  • Excellent in quick working environments
  • Active listener
  • Quick learner
  • Data Analysis and Visualization
  • Research and Evaluation skills
  • Coding experience (Python, R)
  • Public Health Software (SPSS)

Certification

Human Subjects Certification

Courses

  • Research Methods

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Tacoria
04.2024 - Current

Supervisor

Insomnia Cookies
09.2022 - 07.2024

Sales Associate

Claire’s Boutique
07.2019 - 08.2022

Bachelor of Science - Public Health, Data Science

Rutgers University

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Karla Reyes