Karla Graham
Summary
Dedicated Client Advocate with years of experience in providing exceptional support, by developing relationships, defining needs, understanding barriers, and developing service/account plans to deliver the services, products, or support that will effectively meet client needs and wants.
Overview
38
38
years of professional experience
Work History
Service Coordinator
So Others Might Eat (SOME)
08.2021 - Current
- Provide on-going case management and referrals to residents as needed utilizing the strength-based approach to individual care
- Supporting up to 90 residents requires the ability to listen actively and objectively, understand individual needs to create a Success Assessment and Service Plan that supports residents’ goals
- Recognized by Single Adult Housing with an award for going 'Above and Beyond' in meeting and exceeding all standards while working with residents
- Understanding of the SOME Culture and offerings, as well as the external resources/partners has allowed me to navigate the system to the advantage of resident by working as a liaison between internal and external resources
- Working within the parameters when it comes to compliance, documentation and reporting
- Understanding expectations, acknowledging, and responding to concerns and promptly resolving problems is crucial in dealing with residents with multiple health concerns
- Specifically, individuals with dual diagnosis, helping them understand how each disorder impacts the other
- The Director of Behavioral Health Service's acknowledged the value added to the Internal Integration Team by my attending team meetings providing vital information around resident’s health, daily activities and coordinating services
- Develop and coordinate activities, educational groups, and various community events
- Hosted a Writing for Emotional Wellness, Lunch and Learns with representatives from DC of Aging and Community Living, Line Dance event, Chair Yoga, Healthy Eating and Medicare/Medicaid information session as well as Table Talk
- Currently hosting a 'Living Your Best Life' series which looks at every area of Wellness
- Enforce guidelines, policies and procedures, which require setting boundaries within the community
- Action is completed by recognizing the individual and having fair and consistent rules of engagement across the community
Case Manager
Access Housing Inc. DC
10.2015 - 08.2021
- Support grant for transitional housing program award by the Veterans Administration/DHS enabling the program to initially serve up to 60 transitional and 33 permanently housed veterans which later change to 30 transitional and 63 permanently house veterans
- Based on feedback from VA and DHS, evaluated the effectiveness of goals and objectives, which is accomplished via weekly team meetings, quarterly and annual audits
- Attended and participated in weekly community planning meetings for the DC Continuum of Care network meetings
- Provided insight/input around community concerns, barriers and brainstorming new initiatives
- Advocated for veteran’s requesting services (i.e
- Benefits, voucher, mental and physical health support) that enable program to reduce homelessness among veterans while meeting contractual metrics and guidelines
- Share and applied knowledge of functions, processes, and principles among peers in the intake and evaluation of new veterans by establishing individual service plans helping veteran’s gain and maintain independence
- Completing a VI-SPDAT was key in the assessment and development of planning process
- Perform community outreach, partner development and collaboration with community resources
- Responsible for data integrity within the Homeless Management Information System, documenting case notes, relationship building between community, veterans and VA
Housing Coordinator
Access Housing Inc. DC
06.2014 - 10.2015
- Provide permanent housing for Veterans with a 63% success rate
- The task was completed by developing housing leads and cultivating resources with the Veteran’s Administration and Community Partners
- Assess barriers to housing to determine housing and service needs
- Updated system notes, assessments and goals which lead to program being identified as the only Grant Per Diem with 100% data integrity by performance monitors
- Developed screening tools and support to determine client’s needs, goals, and eligibility
Customer Engagement Management Advisor II/ Account Operations Manager
Hewlett Packard
08.2008 - 11.2013
Business Project Specialist II
Hewlett Packard
08.2000 - 08.2008
Business Services Analyst
Hewlett Packard
09.1997 - 07.2000
Customer Administrative Support Representative
Hewlett Packard
11.1989 - 09.1997
Administrative Specialist (71L)
US Army Reserve
09.1986 - 06.1994
Logistics Associate
Hewlett Packard
10.1987 - 11.1989
Education
Master's Certificate, Project Management
George Washington UniversityComputer Operation Diploma
Computer Learning CenterAdminstrative Specialist (71L) Certificate
US Army Training CenterFW Ballou Senior High School
Washington, DCSkills
- Customer Support Advocacy
- Accurate Record Keeping
- Client-Centered Trauma Support
- Skilled in Client Interaction Strategies
- Leadership
- Empathy
- Cultural Awareness
- Collaborative Partner Engagement
- Assessment Skills
- Problem Solving
Timeline
Service Coordinator
So Others Might Eat (SOME)
08.2021 - Current
Case Manager
Access Housing Inc. DC
10.2015 - 08.2021
Housing Coordinator
Access Housing Inc. DC
06.2014 - 10.2015
Customer Engagement Management Advisor II/ Account Operations Manager
Hewlett Packard
08.2008 - 11.2013
Business Project Specialist II
Hewlett Packard
08.2000 - 08.2008
Business Services Analyst
Hewlett Packard
09.1997 - 07.2000
Customer Administrative Support Representative
Hewlett Packard
11.1989 - 09.1997
Logistics Associate
Hewlett Packard
10.1987 - 11.1989
Administrative Specialist (71L)
US Army Reserve
09.1986 - 06.1994
Master's Certificate, Project Management
Computer Operation Diploma
Adminstrative Specialist (71L) Certificate
FW Ballou Senior High School
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