Karla Ricks
Reseda,CA
Summary
Experienced in the field of caregiving, hospitality, leadership, and guest relations. Knowledgeable in patient care and healthcare environments, with an understanding in medical routines and procedures. Team-oriented, thriving alongside team members driven with the incentive of creating a positive experience and care for guests, clients, and patients.
Overview
6
6
years of professional experience
Work History
Coffee Shop Manager
Grace Community Church
Sun Valley, California
09.2025 - Current
- Supervising day-to-day shop operations.
- Hiring and training staff to foster a positive experience for individual guests.
- Oversee invoicing, billing, and budgeting finances regarding the shop.
- Coordinating special shop events and managing catering for campus-wide events.
Hospitality Coordinator
Grace Community Church
Sun Valley, California
02.2024 - Current
- Delegating responsibilities to volunteers and staff based on skill set and strengths.
- Orchestrating event schematics regarding layout, design, and catering needs.
- Working with outside vendors to cultivate strong partnerships for future events.
- Establishing daily routines promoting excellence in service and hospitality.
Shift Leader
Nothing Bundt Cakes
Granada Hills, California
08.2021 - 02.2024
- Cultivate standards of service to promote a positive guest experience in the front of house.
- Assisted management with training new staff according to store expectations.
- Maintained back of house inventory, and organization of stock.
- Precisely followed recipes to NBC standards to bake high quality desserts.
Certified Nursing Assistant
Excelsis Talent Recruiting Firm
Los Angeles, CA
01.2021 - 08.2021
- Assisted on-site staff to regularly test cast and crew in compliance with Covid-19 regulations and standards.
- Interacted with patients and medical staff daily, reporting to a supervising RN and PA.
- Charting and recording medical updates according to each individual patient/client.
- Maintained a professional and compassionate demeanor when interacting with patients.
Certified Nursing Assistant
Post Acute Registry
El Monte, CA
05.2020 - 03.2021
- Working under the direction of administration and charge RNs, assisting with patient care.
- Maintaining routines regarding medical, ambulatory, rehab, and hygienic care to designated patients on the floor.
- Keeping a professional attitude during tense patient interactions, while providing excellent and compassionate care to patients and their families.
- Following all Covid-19 regulations to keep patients and staff healthy and safe.
Education
Some College (No Degree) - Culinary Arts
College of The Canyons
Valencia, CA02-2024
Nursing Assistant - Nursing
West Valley Occupational Center
Woodland Hills, CA04-2020
High School Diploma -
William Howard Taft High School
Woodland Hills06-2017
Skills
- Patient Care and Relations
- Data Entry
- Microsoft Applications (Excel, Word, Powerpoint, Outlook)
- Customer Care and Service
- Conflict Resolution and Critical Thinking
- Clear and Direct Communication
- Following Medical Protocol
Timeline
Coffee Shop Manager
Grace Community Church
09.2025 - Current
Hospitality Coordinator
Grace Community Church
02.2024 - Current
Shift Leader
Nothing Bundt Cakes
08.2021 - 02.2024
Certified Nursing Assistant
Excelsis Talent Recruiting Firm
01.2021 - 08.2021
Certified Nursing Assistant
Post Acute Registry
05.2020 - 03.2021
Some College (No Degree) - Culinary Arts
College of The Canyons
Nursing Assistant - Nursing
West Valley Occupational Center
High School Diploma -
William Howard Taft High School