Karla Rivas
Miami,FL
Summary
Assignments in Data Entry and computer operations
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Target Distribution Center
10.2023 - Current
- Enhanced productivity with efficient unloading, sorting, and staging of inbound shipments.
- Collaborated with team members to optimize workflows and improve overall productivity in the distribution center.
- Operated various types of equipment including forklifts, pallet jacks, and hand trucks for efficient material handling within the facility.
Data Entry Clerk
T.N.T Fireworks
06.2023 - 07.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
HVAC Phone Operator
Air Around The Clock
06.2022 - 09.2022
- Communicate with Technician and Customers involving no shows
- Schedule and notify Service tech of work order assignments
- Reschedule jobs if needed
- Call customers to notify them if a Part is not available for installation.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Resolved concerns with products or services to help with retention and drive sales.
Shipping and Receiving Clerk
FSA Investment
10.2015 - 06.2022
- Responsible for keeping records of all products shipped and received in the company
- Pack the products in shipping containers, develop mailing labels and shipping documents and ensure that all orders have been filled correctly
- Verify incoming shipments by scanning barcodes to store that information into computers.
- Used Forklift, pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Janitorial Worker
Marsden Holding, L.L.C
02.2021 - 03.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Sanitized break area kitchen counters, tables and sinks.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Hand-cleaned telephones, door knobs and remote controls.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Customer Service Rep
Babies R Us
04.2015 - 07.2016
- Evaluate and process Returns/Process Lay-away accounts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Janitorial Worker
Gold Coast Freightways
08.2013 - 01.2016
- Cleans and disinfects toilets and replenishes supplies such as toilet paper, soap, and paper towels
- Orders cleaning supplies and equipment and maintains an appropriate stock at all time.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Sanitized break area kitchen counters, tables and sinks.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported damages and hazardous conditions to management for further action.
Warehouse Associate
Amazon Fulfillment Center
07.2015 - 09.2015
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Spider wrap pallets, Operated forklift to safely move and safeguard stock and supplies in warehouse.
Packer/Shipper
S.W.I, Swiss Watch International
09.2014 - 01.2015
- Shipping Preparation/ Inventory Management
- Picked orders, scanned products and packed boxes.
- Coordinated storage locations and product movements.
- Checked shipments against paperwork and signed documents.
Production Specialist
Iris Data Service
03.2013 - 01.2014
- Prepare documents for Filing/ Scan document into the data-base system
- Use appropriate settings to reach management standards
- Ship boxes to attorney's office
- Delivered quality products with effective use of control procedures and good inspection skills.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
- Helped shipping line by pre-assembling boxes to be filled with finished products.
Photo Lab Supervisor
CVS Pharmacy
05.2007 - 01.2014
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated merchandising, promoted new products and increased brand awareness.
Crew Trainer
McDonalds Restaurant
06.2002 - 05.2007
- Maintained a clean working environment
- Trained other employees in customer service, operating registers, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
Education
Bachelors of Applied Science - Crime Scene Investigation
Miami Dade College
05.2016
Associate - Arts in Criminal Justice
Miami Dade College
05.2011
Skills
- COMPUTER SKILLS:
- Word, Excel, PowerPoint; Internet Explorer (7 years)
- Operating Forklift/ Pallet jack
- Shipping Receiving
- Custodial experience
- Picking and packing
- Phone etiquette
- Customer service
- Mail Handling
- Sorting, Labeling, Filing
- Order Processing
- Document Scanning
- Office Administration
- Office Supplies and Inventory
Certification
40 Hours of Training at the Basic Evaluation and Comparison of Latent Prints Workshop Certificate
Languages
Spanish
Limited Working
Timeline
Warehouse Worker
Target Distribution Center
10.2023 - Current
Data Entry Clerk
T.N.T Fireworks
06.2023 - 07.2023
HVAC Phone Operator
Air Around The Clock
06.2022 - 09.2022
Janitorial Worker
Marsden Holding, L.L.C
02.2021 - 03.2022
Shipping and Receiving Clerk
FSA Investment
10.2015 - 06.2022
Warehouse Associate
Amazon Fulfillment Center
07.2015 - 09.2015
Customer Service Rep
Babies R Us
04.2015 - 07.2016
Packer/Shipper
S.W.I, Swiss Watch International
09.2014 - 01.2015
Janitorial Worker
Gold Coast Freightways
08.2013 - 01.2016
Production Specialist
Iris Data Service
03.2013 - 01.2014
Photo Lab Supervisor
CVS Pharmacy
05.2007 - 01.2014
Crew Trainer
McDonalds Restaurant
06.2002 - 05.2007
Associate - Arts in Criminal Justice
Miami Dade College
Bachelors of Applied Science - Crime Scene Investigation
Miami Dade College
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