Summary
Overview
Work History
Education
Skills
Timeline
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Karla Rivera

Arverne,USA

Summary

A reliable capable and enthusiastic manager who can take on the management and coordinating duties of any leadership role. Over 20 years of successful experience in management.

Overview

21
21
years of professional experience

Work History

DISPATCH

CALL AHEAD
05.2022 - 11.2024
  • Effectively communicated with dispatch to schedule transport progression and receive new orders.
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Improved dispatch efficiency by optimizing routes and coordinating pick-up and delivery schedules.
  • Reduced response time for emergencies with efficient dispatch communication and coordination.
  • Provided exceptional leadership in personnel management, including recruitment, training, and development of dispatch staff members.
  • Enhanced dispatch efficiency by streamlining communication processes between drivers and clients.
  • Checked in with dispatch to determine schedule and planned pickups.

Store Manager

Swatch Group
04.2011 - 05.2022
  • Conducts store opening, closing and change procedures
  • Perform all cash register preparation, float verification, verification on end-of-shift cash reconciliation and deposits
  • Communicate with corporate via E-mails or phone
  • Conduct inventory and tracked cycle counts inventory for newest and specific items daily
  • Preparation of monthly damages
  • (Ensure all the items are transfer out of the system, have labels with the correct damage code and dated
  • Maintain an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal
  • Have an in-depth knowledge of product sold and ensure replenishment and proper rotation of stock on the sales floor
  • Participate and lead on monthly store contest to increase sales and motivated staff
  • Ensure that staff report to work on time, dressed in clean dress code
  • Ensure all sales associates are aware of daily target
  • Setting goals through weekly productivity program for individuals
  • (Ensure employees met and exceed their sales goal weekly.)
  • Ensure telephone are answered in a consistent business-like manner
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Blockbuster, Inc
01.2004 - 02.2011
  • Responsibilities as an assistant manager include management of the schedule and processes
  • Assist the store manager to manage store team, training and meetings
  • Control and supervise financial transaction, cash drops, expenses, shipment, safe and store keys
  • Responsible for opening and closing the store on time
  • Protect company assets such as products and inventory
  • Conduct overnight inventory
  • Edit employees time cards
  • Ensure customers are greeted promptly and served by knowledgeable, well trained
  • House-keeping standards are maintained

Education

SPANISH

Skills

  • Opening and closing procedures
  • Operations
  • Recruitment and hiring
  • Goals and performance
  • Team motivation
  • Store displays
  • Sales professional
  • Scheduling

Timeline

DISPATCH

CALL AHEAD
05.2022 - 11.2024

Store Manager

Swatch Group
04.2011 - 05.2022

Assistant Manager

Blockbuster, Inc
01.2004 - 02.2011

SPANISH

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Karla Rivera