Karla Robinson
McAllen,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
29
29
years of professional experience
Work History
Community Manager
The Tree Apartments
McAllen, Texas
07.2022 - Current
- Managed social media platforms to promote initiatives and connect with community members.
- Managed resident communications and engagement through newsletters and social media platforms.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Prepared and submitted monthly tenant visit logs.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Met with clients to negotiate management and service contracts.
- Met with committees to discuss and resolve legal and environmental issues.
- Oversaw maintenance requests ensuring timely responses and resident satisfaction.
- Conducted regular property inspections ensuring compliance with safety and maintenance standards.
- Assisted in budgeting processes for community activities and operational expenses.
- Mentored junior staff on effective community management practices and resident interactions.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Compiled reports on website traffic, conversions, and other metrics.
- Developed comprehensive documentation for internal use.
- Monitored online conversations and provided constructive feedback.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Negotiated with vendors and service providers for community events.
Sales Associate
Gucci
McAllen, Texas
03.2021 - 07.2022
- Assisted customers with product selection and provided personalized styling advice.
- Collaborated with team members to ensure seamless store operations.
- Participated in training sessions to stay updated on new products and trends.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Demonstrated product features and benefits for customers' needs.
Sales Executive
Hawthorn Suite McAllen
McAllen, Texas
04.2018 - 07.2022
- Used cold calling and networking to sell products and services.
- Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Cultivated strong professional relationships with industry partners, creating focused campaigns to drive long-term business development.
- Contacted current and potential clients to promote products and services.
- Developed strong relationships with clients through regular communication and follow-ups.
Instituto Bilingue San Jose
Asistente Administrativo
McAllen, Texas
08.2016 - 04.2018
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Abogado
Gobierno Municipal
Reynosa, Tamaulipas
12.1996 - 08.2016
Education
Licenciatura En Derecho -
Universidad Valle Del Bravo
Reynosa, Tamaulipas06.1995
Skills
- Market trends understanding
- Sales and market development
- Lead development
- Problem investigations
- Verbal and written communication
- Service coordination
- Process updates
- Customer service
- Sales
- Problem resolution
- Team management
- Property inspection
- Budget management
- Contract negotiation
- Document preparation
- Conflict resolution
- Effective communication
Websites
Timeline
Community Manager
The Tree Apartments
07.2022 - Current
Sales Associate
Gucci
03.2021 - 07.2022
Sales Executive
Hawthorn Suite McAllen
04.2018 - 07.2022
Instituto Bilingue San Jose
Asistente Administrativo
08.2016 - 04.2018
Abogado
Gobierno Municipal
12.1996 - 08.2016
Licenciatura En Derecho -
Universidad Valle Del Bravo
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