Karla Rodriguez
Anaheim,California
Summary
To work in a service related position where I can use my experience, customer service and bilingual abilities to contribute to the organization and benefit others.
Overview
24
24
years of professional experience
Work History
Medical Assistant/Medical Administrative Assistant
OC Foot And Ankle Group
06.2006 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Provided educational documents and pamphlets to patients.
- Answered phone calls and messages
- Assist Doctors with back office needs
Cashier/Customer Service Representative
Burlington Coat Factory Department Store
10.2000 - 01.2002
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled all customer complaints and returns with sensitivity.
- Helped other employees in all cash register responsibilities: Balanced, organized cash register, and handled customer purchases.
Telemarketing Representative
Peak Funding
06.1999 - 12.1999
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Always positive team member
- Utilized excellent communication skills on over 100 calls daily
Education
Certificate - Front Office Medical Administrative Assistant
Casa Loma College
Anaheim, CA03.2006
High School Diploma -
Loara High School
Anaheim, CA06.1998
Skills
- Bilingual: Spanish / English
- Organization and Time Management
- Type 35 WPM
- ROP: Certified in Word and Excel
- Excellent communication skills, and dedicated to quality work
- Professional, and always provides quality customer service
- Well organized and detail-oriented
Timeline
Medical Assistant/Medical Administrative Assistant
OC Foot And Ankle Group
06.2006 - Current
Cashier/Customer Service Representative
Burlington Coat Factory Department Store
10.2000 - 01.2002
Telemarketing Representative
Peak Funding
06.1999 - 12.1999
Certificate - Front Office Medical Administrative Assistant
Casa Loma College
High School Diploma -
Loara High School
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