Karla Rodriguez
New Carlisle,OH
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
4
4
years of professional experience
Work History
Center Receptionist
New Carlisle Community Health Center (HPWO)
New Carlisle, OH
07.2024 - Current
- Communicated effectively with patients in both English and Spanish.
- Organized, updated, and maintained patient records with a high level of accuracy and confidentiality.
- Responded to and screened incoming phone calls, addressing concerns, or directing inquiries to the appropriate staff members to ensure prompt and effective resolution.
- Acquired cross-training in various office procedures, including billing, insurance verification, and data entry, to enhance operational efficiency.
- Demonstrated strong multicasting abilities by balancing administrative duties in a fast-paced environment
Server/Manager
Mode X Tequila Bistro
Beavercreek, Ohio
08.2023 - 04.2024
- Engaged with a diverse clientele, delivering exceptional service, and fostering positive relationships.
- Strengthened leadership abilities by training employees in customer service best practices and effective multitasking techniques.
- Enhanced adaptabilities, communication skills and dynamic workplace challenges
Program Assistant
Catholic Central High School, CCH
Springfield, OH
08.2022 - 05.2023
- Strengthened communication skills by effectively engaging with individuals across diverse age groups.
- Refined writing proficiency and organizational abilities to produce accurate documentation, and maintain structured workflows.
- Maintained accurate inventory records, and performed data entry with precision.
Sales Associate
Sherwin-Williams Paint Store
Springfield, Ohio
05.2021 - 07.2022
- Utilized computer skills to process orders and update inventory records.
- Developed strong interpersonal and communication skills by actively addressing customer inquiries and resolving complaints.
- Managed customer accounts by maintaining accurate payment records, and processing transactions.
- Conducted regular audits of inventory systems to ensure accuracy, reduce discrepancies, and maintain optimal stock levels.
Education
Bachelor of Arts - Business Management
Wittenberg University
Springfield, OH12-2024
Skills
- Bookkeeping
- Scheduling
- Multitasking and prioritization
- Multi-line telephone skills
- Clerical support
- Business correspondence
- Bilingual: Spanish and English
- Highly organized
- Tutor
- Interpreter
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Center Receptionist
New Carlisle Community Health Center (HPWO)
07.2024 - Current
Server/Manager
Mode X Tequila Bistro
08.2023 - 04.2024
Program Assistant
Catholic Central High School, CCH
08.2022 - 05.2023
Sales Associate
Sherwin-Williams Paint Store
05.2021 - 07.2022
Bachelor of Arts - Business Management
Wittenberg University
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