Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karla Rodriguez

Clearwater,FL

Summary

Dynamic Assistant Store Manager with a proven track record at Sephora, excelling in customer service and employee training. Skilled in strategic planning and performance management, I successfully implemented promotional campaigns that boosted brand awareness and enhanced team productivity. Committed to fostering a collaborative environment that drives sales growth and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Sephora
Tampa, Florida
02.2021 - Current
  • Collaborated with staff to deliver exceptional customer service experiences.
  • Recruited and trained new employees to meet job requirements.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Assisted in managing daily operations and staff scheduling.
  • Trained new employees on company policies and procedures.
  • Analyzed data to identify trends and inform decision-making processes.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.

Assistant Store Manager

Morphe Brushes & Cosmetics
Tampa, Florida
10.2018 - 02.2021
  • Supervised daily store operations and managed team workflow.
  • Collaborated with staff to deliver exceptional customer service experiences.
  • Assisted in implementing visual merchandising standards in the store layout.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Account Specialist

FIS Global
St Peterburg , FL
02.2004 - 11.2018
  • Managed client accounts and ensured timely resolution of inquiries.
  • Facilitated communication between clients and internal teams for issue resolution.
  • Analyzed account data to identify trends and recommend improvements.
  • Monitored account performance metrics and reported findings to management.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.

Education

High School Diploma -

Northeast High School
St Petersburg, FL

Skills

  • Customer service
  • Employee training
  • Performance management
  • Staff scheduling
  • Team building
  • Strategic planning
  • Communication skills
  • Goal setting
  • Workflow management
  • Store organization
  • Staff management
  • Retail operations
  • Problem-solving
  • Sales growth
  • Employee coaching
  • Team building and leadership
  • Verbal and written communication
  • Time management

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Store Manager

Sephora
02.2021 - Current

Assistant Store Manager

Morphe Brushes & Cosmetics
10.2018 - 02.2021

Account Specialist

FIS Global
02.2004 - 11.2018

High School Diploma -

Northeast High School

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