Summary
Overview
Work History
Education
Certification
Languages
Accomplishments
Affiliations
Who I Am
References
Timeline
Generic

Karla Romero

Silver Spring,MD

Summary

Extensive experience in retail operations management, overseeing a team of over 35 employees to enhance performance and optimize work schedules. Proven track record in vendor negotiations, resulting in improved pricing and increased sales volume. Successfully managed advertising campaigns for promotional events, driving customer engagement and sales. Strong background in sales and customer service, consistently delivering exceptional client experiences.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Manager

KU & Shim Inc
Hyattsville, MD
01.2017 - Current
  • Managed daily operations to ensure efficient workflow and resource allocation.
  • Implemented process improvements to enhance productivity and reduce waste in operations.
  • Monitored compliance with safety regulations and company policies throughout operations.
  • Led team meetings to discuss goals, challenges, and strategies for continuous improvement.
  • Coordinated cross-departmental communication to streamline project execution and problem-solving.

Executive Member

Home Furniture
Hyattsville, MD
04.2012 - Current
  • Managed vendor relationships to ensure timely supply of materials and services.
  • Developed training programs for new employees, focusing on best practices and company culture.
  • Analyzed market trends to inform business decisions and improve product offerings.
  • Facilitated communication between management and staff to promote a cohesive work environment.
  • Implemented process improvements to optimize inventory management and reduce costs.
  • Resolved conflicts among staff members by facilitating productive conversations.
  • Led the development of new policies, procedures, processes, and systems.
  • Developed and implemented a strategic plan to increase operational efficiency.
  • Negotiated contracts with suppliers, vendors, and service providers.
  • Ensured compliance with legal regulations related to operations management.
  • Established key relationships with external stakeholders including customers and partners.
  • Managed recruitment activities such as job postings, interviews, onboarding.
  • Coached team members on best practices for effective communication between departments.

Real Estate Agent

RE/MAX
Greenbelt, Maryland
07.2001 - 04.2012
  • Assisted customers with product selection and inquiries.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Upsold additional items based on customer interests and needs.vg

Education

High School Diploma -

Montgomery Blair
Silver Spring, MD
07-1998

Some College (No Degree) -

Montgomery College
Rockville, MD

Some College (No Degree) - Accounting and Finance

Catholic University
Washington, DC

Certification

  • Food Manager
  • Alcohol Awarness Certificate

Languages

Spanish
Professional
English
Professional

Accomplishments

  • Top 1 Real esate sales over 100 agents

Affiliations

  • Love to do outdoor activities

Who I Am

  • Experience in work development under retail operations, including managing over 35 employees, to oversee performance, work schedules, training etc. Worked with different vendors negotiating prices and items abilities to help the business obtain better results in sales volume. In addition, dealt with advertisement campaign for promotional events. Vast experience serving clientele under sales and customer service.

References

References available upon request.

Timeline

Operations Manager

KU & Shim Inc
01.2017 - Current

Executive Member

Home Furniture
04.2012 - Current

Real Estate Agent

RE/MAX
07.2001 - 04.2012

High School Diploma -

Montgomery Blair

Some College (No Degree) -

Montgomery College

Some College (No Degree) - Accounting and Finance

Catholic University

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Karla Romero