Karla Rosales
Las Vegas
Summary
Reliable, retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Pioneer Club
09.2018 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Valley High School
06.2014
Skills
- Assigning Tasks
- Positive Customer Engagement
- Customer Needs Assessment
- Sales Records Management
- Product and Service Sales
- POS System Operations
- Adaptable and Flexible
- Returns and Exchanges
- Maintaining Clean Work Areas
- Folding Clothes
- Team Cooperation
- Transaction Processing
Certification
- Food Handler Safety Training Card :Expires: April 15, 2025
- Techniques of Alcohol Management (TAM) Of Nevada :Expires: February 21,2027
- Las Vegas Metropolitan Police Department NON-GAMING card :Expires: September 27,2023
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Timeline
Retail Sales Associate
Pioneer Club
09.2018 - 02.2023
High School Diploma -
Valley High School
- Food Handler Safety Training Card :Expires: April 15, 2025
- Techniques of Alcohol Management (TAM) Of Nevada :Expires: February 21,2027
- Las Vegas Metropolitan Police Department NON-GAMING card :Expires: September 27,2023
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