Karla Rosas
Los Angeles
Summary
Customer service professional with a strong background in customer service. Driven to exceed in the workspace, meet goals, and build long-term relationships with customers. Adept at providing high-quality customer care, fostering a positive environment, and leading teams to success.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Los Angeles Unified School District
08.2023 - Current
- Implement lesson plans and maintain classroom discipline
- Support students' learning and ensure continuity in the absence of regular teachers
Behavioral Aide (1:1)
Delta T Group
08.2021 - Current
- Provide individualized behavioral support to clients in various settings
- Implement behavior intervention plans and monitor progress
- Maintain clear communication with caregivers and promote clients' personal and social development
Site Coordinator
Beyond the Bell YS Plus
05.2017 - 07.2022
- Oversee daily operations of the program, ensuring a safe and supportive environment for students
- Lead a team of staff and volunteers, coordinating activities and maintaining schedules
- Communicate with families and administration to plan for student success and support student needs
Team Member
H&M
02.2017 - 01.2019
- Delivered excellent customer service in a fast-paced retail environment
- Maintained a timely work pace and assisted customers with their needs
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Supervisor
Jersey Mike’s Subs
02.2015 - 03.2017
- Ensured customer satisfaction through exceptional service
- Trained and mentored new employees, managed bank deposits, inventory, and handled monetary transactions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Master of Science - Speech and Language Pathology
Delaware Valley University
05.2026
Speech and Language Pathology Certification - Speech And Language Pathology
California State University San Marcos
San Marcos, CA05.2023
Bachelor of Arts - Child Development and Family Studies
California State University Long Beach
Long Beach, CA05.2022
AA - Child Development/Humanities
Los Angeles City College
Los Angeles, CA05.2020
Skills
- Customer Service Excellence
- Leadership and Team Management
- Strong Communication Skills
- Adaptability and Problem-Solving
- Empathy and Patience
- Effective Time Management
- Critical Thinking
- Multitasking in Fast-Paced Environments
- Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Los Angeles Unified School District
08.2023 - Current
Behavioral Aide (1:1)
Delta T Group
08.2021 - Current
Site Coordinator
Beyond the Bell YS Plus
05.2017 - 07.2022
Team Member
H&M
02.2017 - 01.2019
Supervisor
Jersey Mike’s Subs
02.2015 - 03.2017
Master of Science - Speech and Language Pathology
Delaware Valley University
Speech and Language Pathology Certification - Speech And Language Pathology
California State University San Marcos
Bachelor of Arts - Child Development and Family Studies
California State University Long Beach
AA - Child Development/Humanities
Los Angeles City College
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