Karla Rosas
Houston,TX
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial buildings, including bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and efficient approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Performs general, routine custodial duties, to include dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies. Performs routine maintenance to custodial equipment and supplies.
Dependable and diligent with positive attitude and strong work ethic. Knowledge of safety protocols and cleaning procedures, coupled with skills in maintaining clean and orderly facilities. Committed to creating safe and welcoming environment for all.
Overview
19
19
years of professional experience
Work History
Custodian
Conroe ISD
04.2023 - 08.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Housekeeper Team Supervisor
JK’S CLEANING Service
09.2011 - 10.2022
- Performed various general cleaning duties, for example, sweeping, vacuuming, and dusting, ensuring that the clients' requirements were fully met
- Emptied trash and garbage cans, cleaned and stocked bathrooms, and maintained cleaning tools and equipment
- Trained and supervised new personnel
- Cleaned windows, glass partitions, and doors, and worked on the improvement of existing cleaning procedures to increase efficiency as much as possible
- Executed basic repair duties, managed and maintained storage rooms, and performed other duties as assigned by supervisors
- Recognized with Employee of the Month award for continuous exemplary work.
Cashier Team Lead and Sales
Cricket Wireless
01.2020 - 02.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cleaning Supervisor
Precise Cleaning Service
03.2020 - 09.2021
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Supervised team members, improving efficiency through effective guidance.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Line Supervisor
Smucker's Uncrustables
07.2007 - 02.2009
- Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
- Actively participated in continuous improvement initiatives identifying areas of opportunity and implementing innovative solutions to drive efficiency.
- Increased overall productivity by optimizing resource allocation and scheduling based on workload demands.
- Coordinated with other supervisors within facility to manage operations between departments.
- Achieved cost savings through proactive management of inventory levels, reducing waste, rework, or overstocking issues.
Team Leader
Burger King
03.2005 - 02.2007
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
GENERAL EDUCATION DEVELOPMENT DIPLOMA (G.E.D.) -
COLLEGE OF THE MAINLAND
04.2004
Skills
- Facilities maintenance
- Preventive and reparative maintenance
- Chemical cleaners
- Safety-oriented
- Able to lift 50 pounds
- Good communication skills - Bilingual
- Management
- Work independently
- Responsible and dependable
- Customer service
- Cleaning expertise
- Customer service-focused
- Skilled housekeeper
- Work orders
- Employee training
- Inventory management
- Hazardous chemicals handling
- Routine Inspections
- Basic mathematics
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Custodian
Conroe ISD
04.2023 - 08.2024
Cleaning Supervisor
Precise Cleaning Service
03.2020 - 09.2021
Cashier Team Lead and Sales
Cricket Wireless
01.2020 - 02.2022
Housekeeper Team Supervisor
JK’S CLEANING Service
09.2011 - 10.2022
Line Supervisor
Smucker's Uncrustables
07.2007 - 02.2009
Team Leader
Burger King
03.2005 - 02.2007
GENERAL EDUCATION DEVELOPMENT DIPLOMA (G.E.D.) -
COLLEGE OF THE MAINLAND
Similar Profiles
WHITLY SILVA, M.A.WHITLY SILVA, M.A.
Advanced English Language Arts Teacher at CONROE ISD + SPRING ISDAdvanced English Language Arts Teacher at CONROE ISD + SPRING ISD
Chrisanne ChristensenChrisanne Christensen
English Language Arts and Special Education at Responsive Education, Conroe ISD and Klein ISDEnglish Language Arts and Special Education at Responsive Education, Conroe ISD and Klein ISD
Hanana BeattyHanana Beatty
Junior High Choir Director at Conroe ISDJunior High Choir Director at Conroe ISD
Tammy CopplerTammy Coppler
Auxiliary Video Technician at Conroe ISDAuxiliary Video Technician at Conroe ISD
Michael LoveMichael Love
Warehouse Worker at Altair StricklandWarehouse Worker at Altair Strickland