Karla Rosas-Munoz
Rowlett,TX
Summary
Motivated individual with a strong background in customer service and sales. Demonstrated ability to build and maintain customer relationships by effectively understanding their needs. Possesses exceptional communication and interpersonal skills to provide superior customer service. Highly organized and dependable, excelling at managing multiple priorities with a positive attitude. Experienced in performing clerical and administrative functions across various operational areas, including quality assurance and customer service. Willing to take on additional responsibilities to contribute towards achieving team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Shopper
Walmart
06.2022 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tends to damaged packages and online orders in a timely manner to optimize delivery time
- Provides clerical support to various management and operational functions such as filing, emailing and answering telephone.
- Ensure all orders and packages receive scan statuses, and that all loose product is accounted for.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Skills: Time management, Data entry, organized, & good at multi-tasking.
Catering Server & Vendor
Ambridge Event Center
08.2023 - 08.2024
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Balanced multiple tasks simultaneously, efficiently serving large crowds while managing inventory needs.
- Demonstrated adaptability by quickly learning new beer offerings and adjusting sales techniques accordingly.
FedEx Ground
Package Handler, Fed Ex
09.2021 - 04.2024
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and pallet jacks.
- Prioritize work flow to maximize the number of packages that can be resolved.
- Experienced with MySchedule the online employee schedule app, offer & pickup shifts when available.
Vendor
Dickey's Barbeque Pit
09.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Supported team members during peak hours, effectively multitasking between various workstations as needed.
Education
Associate Of Science - Nursing
Richland College
Dallas, TX05.2019
Skills
- Sales proficiency
- Product knowledge
- Customer Relations
- Product and service sales
- Data Entry
- Flexible and Adaptable
- Stocking and replenishing
- Problem-Solving
- Online ordering familiarity
- Sorting and labeling
- Decision-Making
- Organization and Time Management
- Analytical and Critical Thinking
- Interpersonal Communication
- Time Management
- Teamwork and Collaboration
Accomplishments
Graduated with 60 hours of volunteering at
Richardson Animal shelter and East Lake orphanage (2019)
Affiliations
- Society of Human Resource Management
- International Council of Nurses
- International Association of Administrative Professionals
Certification
TABC (2023)
Languages
Spanish
Native or Bilingual
Timeline
Vendor
Dickey's Barbeque Pit
09.2023 - 10.2023
Catering Server & Vendor
Ambridge Event Center
08.2023 - 08.2024
Online Shopper
Walmart
06.2022 - Current
FedEx Ground
Package Handler, Fed Ex
09.2021 - 04.2024
Associate Of Science - Nursing
Richland College
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