Karla Ruiz
San Jose,CA
Summary
Dedicated Customer Service Specialist providing the skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for handling escalated customer support issues.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Retail Sales /Customer Service Representative
Fallas Discount Stores 375 N Capitol
San Jose, CA
06.2012 - 08.2021
- Assisted customers with returns, exchanges, and product location across sales floor.
- Greeted shoppers at Fallas Discount Stores and resolved questions with friendly service.
- Processed register transactions and handled cash drawer balancing for store accuracy.
Retail Sales /Customer Service
Walmart 777Story Rd
San Jose, CA
01.2006 - 09.2010
- Provided customer service at the retail counter by processing payments, answering questions and resolving complaints.
- Provided customer service support when needed at checkout registers or sales floor areas.
- Provided guidance and support to sales personnel on product knowledge, customer service, selling techniques.
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Provided support to other departments within the organization as needed such as customer service or sales teams.
Cashier
Goodwill Silicon Valley 1579 Merdian Ave
San Jose, CA
03.2005 - 05.2008
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed cash, card, and EBT payments at Goodwill Silicon Valley thrift register.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Balanced register drawer and verified payment totals during daily cash handling.
- Scanned items, applied discounts, and completed accurate sales using point-of-sale system.
- Organized checkout area, stocked supplies, and maintained clean front-end presentation.
- Bagged purchases, wrapped fragile items, and assisted customers with carryout service.
- Greeted customers and answered any questions they had about the store's products and services.
- Greeted shoppers and answered questions about donated merchandise and store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Foothill High School
San Jose, CASkills
- Retail sales
- Customer service
- Cash handling
- Payment processing
- Register balancing
- POS systems
- In-store support
- Problem solving
- Team collaboration
- Effective communication
- Relationship building
Languages
English
Professional
Spanish
Professional
Timeline
Retail Sales /Customer Service Representative
Fallas Discount Stores 375 N Capitol
06.2012 - 08.2021
Retail Sales /Customer Service
Walmart 777Story Rd
01.2006 - 09.2010
Cashier
Goodwill Silicon Valley 1579 Merdian Ave
03.2005 - 05.2008
Foothill High School
Work Preference
Work Type
Part TimeSeasonal WorkLocation Preference
On-SiteLocation: Sunnyvale, CA
Open to relocation: Yes