Karla Sabido-Gonzalez
Lancaster,CA
Summary
California State University Bakersfield alumni, excellent customer service and problem solving skills, keen attention to detail, and highly driven to promote a welcoming and inclusive environment for peers and customers. Seeking to secure a challenging position that will enhance and extend my current knowledge and skills to provide a significant contribution to the success of the company.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Palmdale, CA
06.2018 - Current
- Anticipated customer and store needs by evaluating the environment and customers for cues. Communicated information to the manager to help the team create the Third Place environment during each shift.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
- Led team efforts to enhance productivity and ensure task completion.
- Communicated clearly with customers and colleagues to foster positive relationships.
Cook
Hilton Garden Inn
Palmdale, CA
10.2018 - 08.2021
- Plan, prepare, and cook food items to ensure the highest quality service and experience for customers
- Ensured kitchen efficiency for smooth operations
- Monitored food handling and sanitation practices, ensuring adherence to food storage procedures
Server
Denny’s
Palmdale, CA
05.2016 - 10.2018
- Greeting and seating guests and providing total guest satisfaction
- Greeted and seated guests, ensuring total satisfaction through attentive service
- Took orders and delivered food, upselling menu items and limited time offerings to enhance guest experience
- Receiving payment for the Processed customer payments accurately at the cash register and made correct change
Education
Bachelor of Science - Business Administration
California State University, Bakersfield, Antelope Valley Campus
Lancaster, CA05-2026
Associate in Science - Business Administration
Antelope Valley College
Lancaster, CA05-2022
Associate of Arts - Film And Video Production
Antelope Valley College
Lancaster, CA05-2022
Skills
- Transaction Management
- POS Systems
- Microsoft Office
- Customer service expertise
- Staff training
- Time management
- Team collaboration
- Reliable Attendance
- Bilingual Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cook
Hilton Garden Inn
10.2018 - 08.2021
Shift Supervisor
Starbucks
06.2018 - Current
Server
Denny’s
05.2016 - 10.2018
Associate in Science - Business Administration
Antelope Valley College
Bachelor of Science - Business Administration
California State University, Bakersfield, Antelope Valley Campus
Associate of Arts - Film And Video Production
Antelope Valley College