Karla Salazar Covarrubias
Denver,CO
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist, Accounts Receivable
Craniofacial Pain Clinic
09.2023 - Current
- Managed incoming calls with professionalism,
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
- Optimized cash flow management by accurately recording payments received from clients.
- Collaborated with team members to ensure the smooth operation of daily tasks, fostering a positive work environment.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Supported office staff by handling administrative tasks such as scheduling appointments and managing calendars.
- Collected payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Delivered timely and accurate documentation of study findings, facilitating seamless communication among healthcare providers involved in patient care.
Data Entry
Ideal Credit
11.2021 - 02.2023
- Created databases, data entry systems, web forms, and other applications for diverse uses.
- Provided general administrative support including data entry, document preparation, and mail distribution.
- Supported team members with data entry tasks for timely completion of projects.
- Reduced order errors through meticulous attention to detail and careful data entry.
Office Manager
CrossRoads Dental Care
07.2017 - 12.2020
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Receive and process payments made by patients and insurance companies
- Stayed informed of state and federal regulations regarding dental billing practices, ensuring full compliance within the office at all times.
- Maintained accurate record-keeping, ensuring proper billing and inventory management.
- Completed files for treatment options and billing information.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Responded to customer requests for products, services, and company information.
- Improved claim processing efficiency by accurately reviewing and analyzing dental claims for payment.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
Treatment Coordinator
Inner City Health Center - Denver, CO
03.2015 - 07.2017
- Verified insurance and communicated coverage to staff and patients.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
Bagel Maker
Moe's Bagles
03.2009 - 09.2013
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Greeted guests, promoted specials, and took orders.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Executed sandwich artistry duties with very low occurrence of errors.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
- Assisted customers in choosing menu items by providing food complementing information.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Demonstrated adaptability by cross-training in various roles within the establishment, providing support to colleagues as needed.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Complied with health and safety codes to protect staff and customers.
- Operated cash registers and processed payments accurately.
Education
High School Diploma -
Boulder High School
Boulder, CO05.2010
Skills
- Office Management
- Scheduling
- Payment Processing
- Bank Deposits
- Insurance Verification
- Empathy and patience
- Strong Organization
- Filing systems
- Data entry proficiency
- Calendar Management
- Client Relationship Building
- Appointment Scheduling
- Document Preparation
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Punctual and Reliable
- Reliability
- Customer and client relations
- Call Answering and Routing
- Office Administration
- Data Entry
- Billing and Invoicing
- Insurance Verification Experience
- Insurance Claim Processing
- Claims Processing
- Claims review
Certification
- CPR, 11/01/19, 11/01/21
- X-ray Certified, 12/01/19, Present
Software
Open Dental Software
Knowledge
dental terminology
Experience
Experience with many different types of insurance and their coverage plans
Traits
- Strong attention to detail
- Sterilization techniques
- Positive Attitude
- Able to multitask
Languages
Spanish
Native or Bilingual
Timeline
Receptionist, Accounts Receivable
Craniofacial Pain Clinic
09.2023 - Current
Data Entry
Ideal Credit
11.2021 - 02.2023
Office Manager
CrossRoads Dental Care
07.2017 - 12.2020
Treatment Coordinator
Inner City Health Center - Denver, CO
03.2015 - 07.2017
Bagel Maker
Moe's Bagles
03.2009 - 09.2013
High School Diploma -
Boulder High School
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