Karla Salinas
Redlands ,CA
Summary
Dynamic Small Business Owner and seasoned team player with a proven track record in customer service management and business growth. Excelled in creating strong customer relationships, boosting satisfaction through strategic marketing and exceptional service. Skilled in inventory management and planning, showcasing a blend of hard and soft skills to drive success and profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Small Business Owner
Self Employed Services
01.2020 - 04.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Waitress
Denny’s
06.2016 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
Bear Mountain Resort
01.2013 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Nail Technician - Cosmetology
Cen Beauty
Jurupa Valley 08.2021
Associate Of Applied Arts - Education of The Deaf And Hearing Impaired
Crafton Hills College
Yucaipa, CA06.2019
Diploma -
Big Bear High School
Big Bear Lake, CA07.2015
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business management and development
- Business growth and retention
- Customer Service Management
- Decision-Making
- Teamwork and Collaboration
- Sales Tracking
- Desktops, Laptops, and Mobile Devices
- Inventory Tracking and Management
- Calendar Management
- Goal Setting
- Sound Judgment
- Price Structuring
- Scheduling
- Records Organization and Management
Certification
•State licensed
•Certified in ASL and Deaf Studies
•Certified in Advanced Quality for Customer Services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
ASL
Limited Working
Timeline
Small Business Owner
Self Employed Services
01.2020 - 04.2024
Waitress
Denny’s
06.2016 - 01.2020
Sales Associate
Bear Mountain Resort
01.2013 - 04.2016
Nail Technician - Cosmetology
Cen Beauty
Associate Of Applied Arts - Education of The Deaf And Hearing Impaired
Crafton Hills College
Diploma -
Big Bear High School
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