Karla Sanchez
Kerman,CA
Summary
Dedicated professional with a strong background in customer service and problem resolution. Known for effective verbal communication and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Production Control Clerk
Mec Aerial Work Platforms
05.2021 - Current
- Maintained detailed records of production activities and inventory movements.
- Trained new staff on operational procedures and safety protocols.
- Analyzed production data to identify areas for process improvement.
- Coordinated with other departments to reduce lead times for product assembly and improve overall customer satisfaction.
- Entered and updated data in multiple databases ensuring accuracy and timeliness.
- Managed large volumes of information with attention to detail and consistency.
- Reviewed documents for completeness, identifying discrepancies and resolving issues promptly.
- Assisted in the development of streamlined data entry processes improving overall efficiency.
- Trained new staff on data entry protocols enhancing team productivity and knowledge retention.
- Developed documentation for data entry procedures promoting standardization across the department.
Administrative Secretary Substitute
Kerman Unified School District
10.2019 - Current
- Coordinated communication between staff, parents, and students to enhance information flow.
- Managed scheduling for administrative meetings and school events to ensure organizational efficiency.
- Processed confidential student records and maintained compliance with district policies.
- Assisted in the preparation of reports and documentation for school administration and board meetings.
- Developed filing systems that improved document retrieval times by enhancing organization methods.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
Property Manager
CBM Group
06.2016 - 09.2018
- Managed daily operations of multiple properties, ensuring tenant satisfaction and compliance with regulations.
- Developed and implemented property maintenance schedules, optimizing efficiency and reducing downtime.
- Oversaw leasing processes, including tenant screening, negotiations, and lease agreements.
- Coordinated with vendors for maintenance and repairs, ensuring quality service delivery on time.
- Led a team of maintenance staff, providing training and support to improve service quality.
- Monitored financial performance of properties, preparing reports for stakeholders to inform decision-making.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Call Center CSR
Bank of America
02.2011 - 08.2013
- Delivered exceptional customer service in both English and Spanish, enhancing client satisfaction and retention.
- Analyzed feedback trends to identify areas for service enhancement, contributing to continuous improvement initiatives.
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
- Increased customer retention with empathetic listening and tailored problem-solving strategies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Business Administration
Coalinga College
Coalinga, CA06-2007
Skills
- Document preparation
- Verbal communication
- File management
- Database entry
- Customer service
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- ERP systems proficiency
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Production Control Clerk
Mec Aerial Work Platforms
05.2021 - Current
Administrative Secretary Substitute
Kerman Unified School District
10.2019 - Current
Property Manager
CBM Group
06.2016 - 09.2018
Call Center CSR
Bank of America
02.2011 - 08.2013
Associate of Science - Business Administration
Coalinga College