Karla Sanchez

• Remotely administration of servers running in CentOS.
• Knowledge of installing, configuring, and administering NFS and CIFS Servers.
• Remote, customized training for customers.
• Eventuality installing MySQL and MariaDB on Enterprise Red Hat Linux 6
• Proactively address potential issues and offer the best ways to troubleshoot solutions.

• Delivery of the following courses and certification exams:

o System Administration I, II, and III (RH124, RH135, RH255).

o Red Hat Troubleshooting Techniques (RH242).
o RHCSA and RHCE Rapid Track (RH200, RH300).
o RHCA Track (RH318 - Red Hat Enterprise Virtualization, RH442 - Red Hat Performance Tuning, RHS333 - Red Hat Enterprise Security, RH436 - Red Hat Enterprise Clustering and Storage Management, RH401 - Red Hat Systems Deployment).
o Red Hat OpenStack System Administration (CL210).

• Eventually, I helped as a support in monitoring and administration of tasks for customers:
  o Network administration for ENARM (National Exam for Medical Residency Applicants).
  o System-load monitoring for ENARM (National Exam for Medical Residency Applicants).
  o User account administration for ENARM (National Exam for Medical Residency Applicants).
  

• Manage System Administration of CentOS, Mandriva, and Ubuntu Linux server projects.
• Managed maintenance and upgraded operating systems and computer software to ensure program and hardware compatibility.
• Planning and restructuring of network and wired.
• Management of user accounts for more than 2000 users.
• Eventually, custom training and exam delivery were planned and created for Ubuntu Linux, CentOS, MS Office 2007, Six Sigma, and Mind Maps.
• Improve productivity by highlighting deficiencies and recommending tools, processes, and reporting changes.
• Manage customer (student) resolution for escalated calls and engage necessary technical support.
• Follow-up solutions with unsatisfied tickets to ensure issues are correctly solved, and customers (students) are satisfied.
• Report operational achievements and progress to the operations manager regularly, including statistical analysis and improvement of action plans.
• Work directly with other managers as teamwork to ensure operational consistency.

• Customize CentOS Operating System Deployment for various clients.
• Working and managing mailing and web servers.
• Manage and schedule Maintenance windows for software upgrades and hardware maintenance.
• Design and Maintenance of web pages.

• Manage customer (student) resolution for escalated calls and engage necessary technical support.
• Follow-up solutions with unsatisfied tickets to ensure issues are correctly solved, and customers (students) are satisfied.
• Report operational achievements and progress to the operations manager regularly, including statistical analysis and improvement of action plans.
• Work directly with other managers as teamwork to ensure operational consistency.
• Planning and restructuring of network and wired.
• Manage configuration and physical installation of Cisco routers.