Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Santana

Albany,NY

Summary

  • Strong leadership and problem-solving abilities, bilingual in Spanish and English, bringing organizational and clerical expertise to advance career opportunities.
  • Experienced with coordinating administrative tasks and managing office logistics to support daily operations. Utilizes effective communication and organizational skills to streamline processes and improve efficiency.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Assistant position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Assistant Office Manager

Price Chopper
Albany, New York
06.2022 - 04.2025
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Organized and updated databases, records and other information resources.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier Supervisor

Western Beef Supermarket
The Bronx, NY
01.2021 - 04.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Researched issues to obtain appropriate answers to customer inquiries.

Summer Youth Employee

Catholic Charities
The Bronx, NY
06.2017 - 08.2017
  • Played an essential role in the close-knit camp community by actively participating in staff meetings and contributing valuable input on program improvements.
  • Maintained accurate records of camper attendance, medical information, emergency contacts for seamless communication between staff members.
  • Supported camp leaders in administrative tasks such as scheduling activities or coordinating transportation arrangements when needed.
  • Provided exceptional customer service to parents during registration processes, ensuring a smooth start to the camp experience for all families.
  • Managed daily logistics including activity setups, meal coordination, and maintaining clean facilities.
  • Collaborated with fellow staff members to create an energetic atmosphere that fostered camaraderie among campers.

Education

Some College (No Degree) -

Hudson Valley Community College
Troy, NY
01-2022

High School Diploma -

M542 Manhattan Bridges High School
525 W 50th St, New York, NY 10019
06-2021

Skills

  • Financial recordkeeping
  • Database management
  • Conflict resolution
  • Cash handling
  • Office Administration
  • Bilingual-Spanish And English
  • Excellent Customer Service
  • Organizational Skills
  • Clerical Experience
  • Multitask
  • Computer Skills
  • Scheduling and calendar management

Languages

Bilingual-Spanish And English

Timeline

Assistant Office Manager

Price Chopper
06.2022 - 04.2025

Cashier Supervisor

Western Beef Supermarket
01.2021 - 04.2022

Summer Youth Employee

Catholic Charities
06.2017 - 08.2017

Some College (No Degree) -

Hudson Valley Community College

High School Diploma -

M542 Manhattan Bridges High School

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