Karla Santiago
Houston,TX
Summary
Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve company goals. Eager to learn and expand skills as a leader.
Overview
6
6
years of professional experience
Work History
CDS Payroll Team Lead
In Home Attendant Services
03.2023 - Current
- Assisted managing and monitoring a team of payroll consultants ensuring timely and accurate processing
- Delegate daily tasks to ensure productivity and optimize workflow
- Balanced multiple deadlines while maintaining attention-to-detail under pressure
- Create and manage reports / spreadsheets to monitor team progress and completion
- Resolve escalated complaints promptly and correspond with the appropriate departments
- Assist payroll team when workload is high
- Provide continuous training and guidance to the payroll consultants.
- Ensure consistent communication with insurance is being done with a 2067
- Establish trusting relationships with clients by maintaining open lines of communication
CDS Advocate
In Home Attendant Services
08.2019 - 10.2022
- Answer complaint calls and resolve complaints by listening to Clients, Designated Representatives, Employers and / or Employees
- Work seamlessly with other department to collect and gather reports and account feedback to be provided to the client.
- Maintain existing client relationships through the processing of client requests and resolving client inquiries/concerns
- Document complaints and alert other department Leaders.
- Maintains client’s confidence by keeping complaint information confidential.
- Coordinate with Leaders to work on special projects as assigned
- Assisted staff in navigating processes and procedures to resolve issues
- Keep consultant updated with better way to handle difficult clients.
CDS Payroll Consultant
In Home Attendant Services
03.2019 - 07.2019
- Managed complex payrolls for multiple clients, ensuring timely and accurate payments to employees.
- Provided excelent customer service to employees regarding payroll inquiries and issues.
- Researched payroll errors and coordinated resolution of payroll discrepancies.
- Developed customized payroll solutions tailored to each client''s unique needs and requirements.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Administrative Assistant
Violation Master
02.2018 - 02.2019
- Create & Send Affidavits
- Communicating with clients from commercial businesses via phone & email
- Prepare & organize paperwork for court
- Maintained electronic and hard copy filing
- Handled invoices and billing for company
Education
High School For Environmental Studies
New York, NY06.2013
Skills
- Team Leadership Skills
- Conflict Resolution
- Payroll Processing
- Performance monitoring
- Data Entry
- Customer Service
- Employee Training
- Teamwork and Collaboration
- Organization
- Data Management
Timeline
CDS Payroll Team Lead
In Home Attendant Services
03.2023 - Current
CDS Advocate
In Home Attendant Services
08.2019 - 10.2022
CDS Payroll Consultant
In Home Attendant Services
03.2019 - 07.2019
Administrative Assistant
Violation Master
02.2018 - 02.2019
High School For Environmental Studies
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