Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Karla Santos

Orlando,FL

Summary

Accomplished Assistant Store Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Assessments Retail customer service — Completed January 2021 Comprehending and responding to retail customer needs Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager/Visual Manager

Tillys
05.2021 - Current
  • Got promoted three times in short amount of time working here
  • Responsible for Visual Management Department
  • Placed orders
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Working with scheduling system
  • Answering incoming calls
  • Conducted credit card transactions through POS System
  • Assisted with returns
  • Responsible for store displays
  • Stocked floor
  • Maintained clean service environment
  • Provided pleasant customer service
  • Educate customers about our clothing product as well as our sneaker collection
  • Working as floor manager
  • Receive and file online orders
  • Complete in-store purchases
  • Handle in-store returns
  • Replenish merchandise
  • Rotated merchandise and displays to feature new products and promotions.

Team Lead/Cashier

Tropical Smoothie
11.2020 - 04.2021
  • Opening and closing of store
  • Closing register, handled money, answer phone incoming calls and creating deposit slips
  • Ensuring best Customer Service to customer's
  • Provide administrative assistance to Directing Manager
  • Perform other office tasks (replenish supplies for next day.)
  • Training new employees of job requirements

Cashier/Shift Supervisor

Chill-N Nitrogen Ice Cream
02.2019 - 08.2020
  • Opening and closing of store
  • Closing register and creating deposit slips
  • Ensuring best Customer Service to customer's
  • Provide administrative assistance to Directing Manager
  • Perform other office tasks (replenish supplies for next day.)
  • Training new employees of job requirements

Receptionist

On Your Toes Dance Academy
08.2015 - 12.2017
  • Manage records and information
  • Answer heavy phone lines and assist customers with questions customers may have regarding studio and class placement
  • Calling people to request payments; making sales calls and asking people if they'd like to sign up
  • Plan and maintain work facilities
  • Maintain dance studio tidiness: empty trash can if full and restock bathroom if needed
  • Provide administrative assistance to Executive Director
  • Perform other office tasks (replenish office supplies, distribute mail, etc.)
  • Process tuition payments using POS system
  • Speak to parents and write emails with correct grammar
  • Photograph/video students in class
  • Maintain proper business etiquette (no cell phones, even on down time)
  • Responsible for leading dance class for individual and groups for recital performances.
  • Responded to inquiries from callers seeking information

Education

Associate of Science -

Valencia College
Orlando, FL

High school diploma or GED - General Studies

Coral Springs High School
Coral Springs, FL
06.2020

Skills

  • Shift Management
  • Administrative Experience
  • Multi-line Phone Systems
  • Cash Handling
  • Customer Experience
  • POS Systems Operations
  • Assistant Store Manager Experience
  • Retail management
  • Payroll
  • Retail sales
  • Loss prevention
  • Microsoft Word, Microsoft Excel, Microsoft Power Point, Outlook and Internet
  • Records Organization and Management
  • Management Training

Additional Information

I am a highly energetic, enthusiastic, and dependable who enjoys motivating others. I excel in a challenging and competitive environment. I am also excellent in working under pressure. Further, I can multi-task, work as a team, as well as taking initiative independently

Timeline

Assistant Store Manager/Visual Manager

Tillys
05.2021 - Current

Team Lead/Cashier

Tropical Smoothie
11.2020 - 04.2021

Cashier/Shift Supervisor

Chill-N Nitrogen Ice Cream
02.2019 - 08.2020

Receptionist

On Your Toes Dance Academy
08.2015 - 12.2017

Associate of Science -

Valencia College

High school diploma or GED - General Studies

Coral Springs High School

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Karla Santos