Karla Schollianos
Hollywood
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10+ years of management performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated retail expertise, including competitive offerings, pricing and market positioning.
Overview
16
16
years of professional experience
Work History
Store Manager
The Kooples
02.2018
- Managed inventory control year results: '19= 1.01% '20= .8% '21 =.05% of yearly sales.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Implemented individual monthly sales performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Increased sales 45% to 2019 Y2 sales.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Devised processes to boost long-term business success and increase profit levels.
Area Manager
The Kooples
10.2019 - 01.2024
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Supervised four location managers and one outlet store assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Reduced turnover 60% by enhancing training, motivation and engagement strategies with all employees.
- Drove revenues and team morale by developing and deploying sales contests.
- Managed inventory and reduced shrinkage by 35% through detailed monitoring of daily operations and stock.
- Wrote weekly,monthly and quarterly production reports to help senior leadership make accurate operational plans and decisions.
Assistant Store Manager
Diesel USA
07.2016 - 02.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries. Monthly Secret Shoppers Program 96% average score
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings. Strong conversion rate 18%
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assistant Manager
Barney's New York Outlet
12.2015 - 06.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. High VIP Clientele 38% of total annual sales
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
General Manager
Vision One Hospitality
06.2008 - 05.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Master of Science - International Business Management
University of Surrey
Guildford, England09.2011
Bachelor of Science - Political Science And Government
University of Central Florida
Orlando, FL08.2002
Skills
- Area management
- Controlling costs
- Business development and planning
- Staff Development
- Operations
- Business Development
- Goals and performance
- Talent review
- Product and service sales
- Territory Management
Languages
Spanish
Full Professional
Timeline
Area Manager
The Kooples
10.2019 - 01.2024
Store Manager
The Kooples
02.2018
Assistant Store Manager
Diesel USA
07.2016 - 02.2018
Assistant Manager
Barney's New York Outlet
12.2015 - 06.2016
General Manager
Vision One Hospitality
06.2008 - 05.2015
Master of Science - International Business Management
University of Surrey
Bachelor of Science - Political Science And Government
University of Central Florida
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