Karla Schwieger
Madelia,MN
Summary
Dependable professional with experience in dynamic, high-performance environments. Skilled in a variety of business environments, and all types of payment transactions. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Dream River Marketing Group Llc
Madelia, MN
10.2014 - Current
- Consult on a part time basis in multichannel retailing that allows for direct sales to consumers on social media, marketplaces, and other mediums, in all aspects of their marketing operation
- Oversaw on the operation of all facets of their operation including employee relations, managing multiple e-commerce sites, and the retail operation within their showroom
- Handled inventory management, order fulfillment, and order processing accurately and efficiently, and aided in constant streamlining of operations
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Enhanced customer satisfaction through prompt communication and resolution of inquiries or issues.
- Assisted in the development of a user-friendly website experience, improving navigation and overall customer satisfaction.
Business Manager
Wheelborg Chevrolet Of New Ulm, LLC
New Ulm, MN
07.2023 - 12.2023
- Offered vehicle, financing and provide them information on products and protections.
- Contracted, new business, with a variety of lenders and completes all paperwork associated with finance and cash transactions.
- Processed, factory, incentives, rebates, and supplies any supporting documentation necessary for lender funding.
- Completed necessary, titling documentation.
- Executed check requests during product terminations.
Program Director
Sevita
Madelia, MN
10.2021 - 07.2023
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
Front Desk Executive
Sioux Trails Mental Health Center
Mankato, MN
10.2020 - 08.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Maintained an organized workspace to optimize productivity and improve overall guest experience.
- Processed financial transactions accurately, balancing cash drawers daily and managing invoices.
- Conducted regular inventory audits of office supplies, maintaining stock levels as needed.
Human Resources Recruiter
EON, INC
New Ulm, MN
10.2019 - 03.2021
- Facilitated onboarding processes for new hires, fostering positive relationships from day one of employment.
- Successfully on-boarded 95% of the incoming new staff while collecting confidential information to preform background studies, run motor vehicle reports, eVerify, and new employee reports
- I collected and entered personal data from each new employee into the HR information system as well as the online training system
- Recruited talented, diverse and qualified candidates for employment.
- Streamlined recruitment processes by implementing applicant tracking systems and targeted sourcing strategies.
- Enhanced employer branding by collaborating with marketing teams to develop a strong online presence.
- Conducted comprehensive interviews to assess candidates'' qualifications, cultural fit, and potential for success within the organization.
- Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.
Administrative Assistant
Reichel Insulation
Mankato, MN
06.2020 - 09.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships While using the CRM program NUTSHELL
- I provided assistance for routine and advanced duties for other professionals on staff.
- Completed the Owens Corning Certified Installer I & II programs.
Convenience Store Clerk
Caseys General Stores Inc
Madelia, MN
03.2020 - 06.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Mixologist /Food Server
American Legion
Madelia, MN
05.2014 - 03.2020
- Organized and quick acting while thinking on the run has proven effective while retaining self-composure
- Provide an comfortable atmosphere and an efficient food and beverage service.
- Successfully monitored guests’ consumption while anticipating their needs, and adhering to state guidelines.
- Streamlined bar operations by implementing efficient work processes and systems for bartenders.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
Bookkeeper
Woratschka & A&G Excavation
Madelia, MN
02.2014 - 08.2019
- I acted on behalf of the owners to collect and complete necessary information on pricing, materials, and permits.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Administrative Assistant / Sales Associate
Kroubetz Lakeside Campers and Motors
Lake Crystal, MN
01.2018 - 07.2019
- Provided office staff and sales team member assistance
- Multi-tasking abilities that allowed me to balance incoming new and pre-owned unit schedules, customers and administrative support
- Constantly strive to meet all sales goals, exceed customer expectations, and build lasting company relationship building.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
CSA / CSS
Aerotek
01.2017 - 11.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided front desk support while communicating with incoming candidates to collect all necessary on-boarding documents to successfully on-board 98% of all new staff
- Processed information collected to preform background studies, run motor vehicle reports, eVerify, and new employee reports
- Collected and entered personal data from each new employee into the necessary systems, while running all onboarding tasks
- Entered weekly payroll data, into the required systems, and reconciled it, allowing accounting to process payroll for approximately 150 staff.
Insurance Producer
State Farm Mark Fujan
Fairmont, MN
09.2006 - 05.2014
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Boosted policy sales through effective communication of product benefits and features.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Streamlined the application process for clients, simplifying paperwork and reducing wait times for approval.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
Education
Bachelor of Science in Business Administration focus in Human Resources - Business Administration Focus in Human Resources
Argosy University
10.2016
Skills
- Customer Service
- Business Administration
- Human Resource
- Word
- Sales
- QuickBooks
- Microsoft Office
- Adobe
- Money Handling
Timeline
Business Manager
Wheelborg Chevrolet Of New Ulm, LLC
07.2023 - 12.2023
Program Director
Sevita
10.2021 - 07.2023
Front Desk Executive
Sioux Trails Mental Health Center
10.2020 - 08.2021
Administrative Assistant
Reichel Insulation
06.2020 - 09.2020
Convenience Store Clerk
Caseys General Stores Inc
03.2020 - 06.2020
Human Resources Recruiter
EON, INC
10.2019 - 03.2021
Administrative Assistant / Sales Associate
Kroubetz Lakeside Campers and Motors
01.2018 - 07.2019
CSA / CSS
Aerotek
01.2017 - 11.2018
Retail Sales Associate
Dream River Marketing Group Llc
10.2014 - Current
Mixologist /Food Server
American Legion
05.2014 - 03.2020
Bookkeeper
Woratschka & A&G Excavation
02.2014 - 08.2019
Insurance Producer
State Farm Mark Fujan
09.2006 - 05.2014
Bachelor of Science in Business Administration focus in Human Resources - Business Administration Focus in Human Resources
Argosy University