Karla Schwieger
Madelia,MN
Summary
Dependable professional with experience in dynamic, high-performance environments. Skilled in a variety of business environments, and all types of payment transactions. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Dream River Marketing Group Llc
10.2014 - Current
- Consult on a part time basis in multichannel retailing that allows for direct sales to consumers on social media, marketplaces, and other mediums, in all aspects of their marketing operation
- Oversaw on the operation of all facets of their operation including employee relations, managing multiple e-commerce sites, and the retail operation within their showroom
- Handled inventory management, order fulfillment, and order processing accurately and efficiently, and aided in constant streamlining of operations
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Enhanced customer satisfaction through prompt communication and resolution of inquiries or issues.
- Assisted in the development of a user-friendly website experience, improving navigation and overall customer satisfaction.
Business Manager
Wheelborg Chevrolet Of New Ulm, LLC
07.2023 - 12.2023
- Offered vehicle, financing and provide them information on products and protections.
- Contracted, new business, with a variety of lenders and completes all paperwork associated with finance and cash transactions.
- Processed, factory, incentives, rebates, and supplies any supporting documentation necessary for lender funding.
- Completed necessary, titling documentation.
- Executed check requests during product terminations.
Program Director
Sevita
10.2021 - 07.2023
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
Front Desk Executive
Sioux Trails Mental Health Center
10.2020 - 08.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Maintained an organized workspace to optimize productivity and improve overall guest experience.
- Processed financial transactions accurately, balancing cash drawers daily and managing invoices.
- Conducted regular inventory audits of office supplies, maintaining stock levels as needed.
Human Resources Recruiter
EON, INC
10.2019 - 03.2021
- Facilitated onboarding processes for new hires, fostering positive relationships from day one of employment.
- Successfully on-boarded 95% of the incoming new staff while collecting confidential information to preform background studies, run motor vehicle reports, eVerify, and new employee reports
- I collected and entered personal data from each new employee into the HR information system as well as the online training system
- Recruited talented, diverse and qualified candidates for employment.
- Streamlined recruitment processes by implementing applicant tracking systems and targeted sourcing strategies.
- Enhanced employer branding by collaborating with marketing teams to develop a strong online presence.
- Conducted comprehensive interviews to assess candidates'' qualifications, cultural fit, and potential for success within the organization.
- Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.
Administrative Assistant
Reichel Insulation
06.2020 - 09.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships While using the CRM program NUTSHELL
- I provided assistance for routine and advanced duties for other professionals on staff.
- Completed the Owens Corning Certified Installer I & II programs.
Convenience Store Clerk
Caseys General Stores Inc
03.2020 - 06.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Mixologist /Food Server
American Legion
05.2014 - 03.2020
- Organized and quick acting while thinking on the run has proven effective while retaining self-composure
- Provide an comfortable atmosphere and an efficient food and beverage service.
- Successfully monitored guests’ consumption while anticipating their needs, and adhering to state guidelines.
- Streamlined bar operations by implementing efficient work processes and systems for bartenders.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
Bookkeeper
Woratschka & A&G Excavation
02.2014 - 08.2019
- I acted on behalf of the owners to collect and complete necessary information on pricing, materials, and permits.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Administrative Assistant / Sales Associate
Kroubetz Lakeside Campers and Motors
01.2018 - 07.2019
- Provided office staff and sales team member assistance
- Multi-tasking abilities that allowed me to balance incoming new and pre-owned unit schedules, customers and administrative support
- Constantly strive to meet all sales goals, exceed customer expectations, and build lasting company relationship building.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
CSA / CSS
Aerotek
01.2017 - 11.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided front desk support while communicating with incoming candidates to collect all necessary on-boarding documents to successfully on-board 98% of all new staff
- Processed information collected to preform background studies, run motor vehicle reports, eVerify, and new employee reports
- Collected and entered personal data from each new employee into the necessary systems, while running all onboarding tasks
- Entered weekly payroll data, into the required systems, and reconciled it, allowing accounting to process payroll for approximately 150 staff.
Insurance Producer
State Farm Mark Fujan
09.2006 - 05.2014
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Boosted policy sales through effective communication of product benefits and features.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Streamlined the application process for clients, simplifying paperwork and reducing wait times for approval.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
Education
Bachelor of Science in Business Administration focus in Human Resources - Business Administration Focus in Human Resources
Argosy University
10.2016
Skills
- Customer Service
- Business Administration
- Human Resource
- Word
- Sales
- QuickBooks
- Microsoft Office
- Adobe
- Money Handling
Timeline
Business Manager
Wheelborg Chevrolet Of New Ulm, LLC
07.2023 - 12.2023
Program Director
Sevita
10.2021 - 07.2023
Front Desk Executive
Sioux Trails Mental Health Center
10.2020 - 08.2021
Administrative Assistant
Reichel Insulation
06.2020 - 09.2020
Convenience Store Clerk
Caseys General Stores Inc
03.2020 - 06.2020
Human Resources Recruiter
EON, INC
10.2019 - 03.2021
Administrative Assistant / Sales Associate
Kroubetz Lakeside Campers and Motors
01.2018 - 07.2019
CSA / CSS
Aerotek
01.2017 - 11.2018
Retail Sales Associate
Dream River Marketing Group Llc
10.2014 - Current
Mixologist /Food Server
American Legion
05.2014 - 03.2020
Bookkeeper
Woratschka & A&G Excavation
02.2014 - 08.2019
Insurance Producer
State Farm Mark Fujan
09.2006 - 05.2014
Bachelor of Science in Business Administration focus in Human Resources - Business Administration Focus in Human Resources
Argosy University
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