Summary
Overview
Work History
Education
Skills
Timeline
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Karla Segura

San Diego,CA

Summary

Experienced medical office manager with over 10 years of experience, proven leader in office management, adept at patient scheduling and billing, with a track record of enhancing patient care and streamlining operations at Clearinsight Psychiatry Inc. Skilled in electronic health records and known for exceptional organizational skills, consistently fosters a positive and efficient work environment. Demonstrates a unique blend of customer service excellence and office administration expertise.

Overview

16
16
years of professional experience

Work History

Office Manager

Clearinsight Psychiatry Inc.
San Diego, CA
09.2013 - Current
  • Collect patients' unpaid balances, communicate with insurance companies regarding claim issues, oversee billing administrative staff
  • Verifying patient’s insurance benefits and eligibility coverage
  • Coordinate lunches with pharmaceutical sales representatives and communicated with pharmacy staff
  • Plan office/staff events
  • Manage Spravato responsibilities, including patient enrollment, savings program assistance, prior authorizations, coordinate medication shipment in a timely manner ad well as assist in patient care during Spravato treatments
  • Oversee day to day operations, monitoring the office budget, ordering supplies and managing inventory
  • Maintain and update electronic health records and ensure patient information is accurate and up to date

Administrative Assistant

Alvarado La Mesa Urology
La Mesa, CA
01.2019 - 08.2019
  • Schedule patient appointments and procedures efficiently answer phone calls
  • Managed patient records, checking patients in and out, handle correspondence, process payments, greeting patients, help with forms
  • Handled billing matters, claims and claims timely filing

Internship Student

Sport Institute Medical Group
San Diego, California
07.2012 - 12.2012
  • Answering phone calls and managing patient inquiries
  • Verifying insurance coverage and patient demographics
  • Processing medical records and paperwork
  • Maintaining patient confidentiality
  • Filing medical records and reports

Substitute Teacher's Assistant/Special Ed Technician

San Diego Unified School District
San Diego, CA
09.2008 - 02.2010
  • Followed classroom plans left by class teacher assistant to continue student education and reinforce core concepts
  • Uphold classroom routines to support student environments and maintain consistent schedules
  • Developed strong rapport with students through consistent encouragement and support fostering a positive learning atmosphere conducive to academic growth

Education

Certificate of Technical Studies - Medical Billing And Coding

Kaplan College
San Diego, CA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Electronic Health Records (EHR) systems
  • Patient Scheduling and Billing
  • Health insurance and claims processing
  • Leadership

Timeline

Administrative Assistant

Alvarado La Mesa Urology
01.2019 - 08.2019

Office Manager

Clearinsight Psychiatry Inc.
09.2013 - Current

Internship Student

Sport Institute Medical Group
07.2012 - 12.2012

Substitute Teacher's Assistant/Special Ed Technician

San Diego Unified School District
09.2008 - 02.2010

Certificate of Technical Studies - Medical Billing And Coding

Kaplan College

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Karla Segura