Karla Serrano
El Paso,TX
Summary
Results-driven Administrative and Operations Leader with strong leadership experience managing store and departmental operations. Proven ability to lead teams, oversee daily workflows, and maintain accurate inventory and records systems in fast-paced environments. Highly dependable professional recognized for training and supervising staff, enforcing compliance and safety procedures, and delivering excellent customer service while supporting organizational goals.
Overview
9
9
years of professional experience
Work History
Clerk III
UNIVERSITY OF TEXAS AT EL PASO (UTEP)
04.2025 - Current
- Perform advanced administrative and clerical duties to support departmental operations in a fast-paced university environment.
- Receive, issue, tag, track, and dispose of university property in compliance with campus policies and procedures.
- Conduct physical inventories and reconcile asset records to ensure accuracy and audit readiness.
- Maintain detailed property accounting records and organized files for reporting and compliance purposes.
- Utilize PeopleSoft Query Viewer and other database systems to track assets and generate inventory reports.
- Coordinate with multiple campus departments to locate, verify, and update asset information.
- Train and support student employees on inventory processes, recordkeeping standards, and safety protocols.
- Provide professional customer service to faculty, staff, and students regarding inventory and administrative inquiries.
Assistant Manager
WALGREENS
11.2018 - 04.2025
- Supported store management in meeting daily operational, service, and quality standards.
- Trained, coached, and supervised staff while assigning daily tasks to maintain efficiency and coverage.
- Monitored employee performance and addressed workflow issues to meet business and customer needs.
- Maintained clean, organized work areas to reduce safety risks and operational delays.
- Resolved customer complaints professionally, providing effective solutions to maintain satisfaction and loyalty.
- Processed cash and credit card transactions accurately using POS systems.
- Demonstrated leadership by motivating team members and supporting performance goals.
Assistant Manager
DOLLAR TREE
08.2016 - 11.2018
- Managed daily store operations, including opening and closing procedures and shift transitions.
- Oversaw cash handling, deposits, and financial records to ensure accuracy and reduce discrepancies.
- Delivered high-quality customer service while resolving concerns promptly and professionally.
- Analyzed sales data and gross profit reports to identify trends and improvement opportunities.
- Created employee schedules and delegated tasks to maintain service standards.
- Recruited, interviewed, trained, and onboarded new employees.
- Developed mentoring and training initiatives to improve engagement and retention.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University (SNHU)
Skills
- Inventory & Asset Management
- Records & Property Accounting
- Administrative & Clerical Support
- PeopleSoft (Query Viewer)
- Data Entry & Reporting
- Microsoft Office (Excel, Word, Outlook)
- Customer Service & Public Interaction
- Scheduling & Task Coordination
- Employee & Student Staff Training
- Cash Handling & POS Systems
- Compliance & Safety Procedures
- Team Leadership & Supervision
Languages
Spanish
Timeline
Clerk III
UNIVERSITY OF TEXAS AT EL PASO (UTEP)
04.2025 - Current
Assistant Manager
WALGREENS
11.2018 - 04.2025
Assistant Manager
DOLLAR TREE
08.2016 - 11.2018
Associate of Science - Criminal Justice
Southern New Hampshire University (SNHU)