Karla Sevillano
Pomona,CA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
5
5
years of professional experience
Work History
Senior Administrative Assistant
J.B Hunt Transportation Services
08.2022 - Current
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Created and updated records and files to maintain document compliance.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
Warehouse Worker
Amazon LGB3
11.2021 - 05.2022
- Examining and inspecting products for defects and damages and reporting back to the appropriate personnel
- Monitoring and examining outgoing shipments
- Receiving and placing incoming inventory items and/or merchandise appropriately
- Strictly abiding by Amazon safety and hygiene regulations.
Customer Service Representative
Modis Inc (for Bank of The West, BNP Paribas)
10.2020 - 08.2021
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Recommended services to customers, thoroughly explaining details.
Student Assistant III
Mt. San Antonio College
09.2018 - 05.2020
- Assisting administrative personnel and professors in providing photocopies and filings
- Performing administrative duties related to students’ programs
- Maintaining and managing private student information in online and physical files.
Education
Associate of Science - Business Administration
Mt. San Antonio College
Walnut Creek, CA06.2020
Skills
- Computer Programs & Office Equipment
- Excel for accounting
- Quickbooks
- Outlook
- Multi-phone line
- Professional
- Positive
- Team player
- Independent and organized
- Technical Support
- Service standard compliance
- Creative problem solving
- AP/AR Proficiency
- Account Balancing
- Report Analysis
Languages
Spanish
English
Timeline
Senior Administrative Assistant
J.B Hunt Transportation Services
08.2022 - Current
Warehouse Worker
Amazon LGB3
11.2021 - 05.2022
Customer Service Representative
Modis Inc (for Bank of The West, BNP Paribas)
10.2020 - 08.2021
Student Assistant III
Mt. San Antonio College
09.2018 - 05.2020
Associate of Science - Business Administration
Mt. San Antonio College
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