Karla Sharp
San Diego,CA
Overview
18
18
years of professional experience
Work History
Realtor
Mission Realty Group
San Diego, CA
01.2022 - Current
- Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry.
- Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
Patient Care Coordinator
La Jolla Cosmetic Surgery Centre
La Jolla, CA
08.2013 - Current
- Assist with patient scheduling activities for multiple surgeons with consistent achievement exceeding monthly, quarterly and annual revenue and conversion goals.
- Qualifying new patient caller and web leads to ensure viable candidates for procedure of interest, including financial readiness and surgical timeframe.
- Handle price negotiations and strategic use of discounts to optimize surgeons operating room schedule block time to capacity.
- Serve as vital link and liaison between patient and surgeon for effective communication to reach desired outcome.
- Patient service recovery; solving post surgical issues by actively listening to concerns and handling appropriately ensuring the highest level of patient satisfaction, retention and referral.
- Proactive follow up with new inquires and consultations and successfully advancing patients through the next stages of their surgical plan.
Front Office Coordinator
Associates For Plastic Surgery
La Jolla , CA
03.2006 - 08.2013
- Assisted incoming calls, acting as the first impression guiding patients through the initial steps of their individual procedure and appointment requests.
- Provided knowledgeable product sales and customer service assistance to walk in traffic.
- Managed office schedule effectively for high volume practice coordinating patient appointments, check-in, check-out and payments for billing.
- Communicated with providers regarding patient activity and feedback including the generation and presentation of monthly income analysis reports.
- Helped patients complete necessary medical forms and consent documentation while adhering to strict HIPAA guidelines to protect patient privacy.
Skills
- Self motivated with ability to plan, organize and manage time for optimal productivity
- Build rapport quickly with prospective clients
- Ability to identify and adapt to personality types for clearer communication and establishing of relationships
- Conflict resolution and objection handling
- Strong closer
- A mental fortitude to constantly focus on main objective despite setbacks to achieve goals
Timeline
Realtor
Mission Realty Group
01.2022 - Current
Patient Care Coordinator
La Jolla Cosmetic Surgery Centre
08.2013 - Current
Front Office Coordinator
Associates For Plastic Surgery
03.2006 - 08.2013
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