Karla Silva
Houston
Summary
Dynamic mixologist with a proven track record at Armando's Restaurant, excelling in customer experience management and expert cocktail creation. Renowned for training new staff and fostering a loyal clientele through exceptional service. Adept at cash handling accuracy and building strong relationships, ensuring a vibrant and safe atmosphere for all patrons.
Overview
15
15
years of professional experience
Work History
Mixologist/Bartender
Fabian's Latin Flavors
07.2023 - Current
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Prepared classic, modern, and unique cocktails for each customer.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
Cleaning Technician
Pura Medical Aesthetics
05.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Streamlined workflows through efficient organization of supplies and equipment storage areas.
Head Bartender
Armando's Restaurant
06.2010 - 01.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Served high customer volumes during special events, nights, and weekends.
Education
Esthetician License - Skincare Specialist
Le Chic Beauty School
Houston, TX12-2022
High School Diploma -
Preparatoria 22
Monterrey, Nuevo Leon05-1997
Skills
- Efficient multitasking
- Training new staff
- Expert cocktail creation
- Customer experience management
- Cash handling accuracy
- Networking and relationship building
- Upselling strategies
- Foreign language skills
- Listening and empathy
- Strong communication
- Fast learner
- Teamwork and professionalism
- Honest and dependable
Languages
Spanish
Full Professional
Timeline
Mixologist/Bartender
Fabian's Latin Flavors
07.2023 - Current
Cleaning Technician
Pura Medical Aesthetics
05.2022 - Current
Head Bartender
Armando's Restaurant
06.2010 - 01.2020
Esthetician License - Skincare Specialist
Le Chic Beauty School
High School Diploma -
Preparatoria 22
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