Karla Silva
Middle Village,New York
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Host
Ambriza
- Greeted and seated guests with a welcoming attitude and excellent customer service.
- Managed waitlists and reservations using host stand systems.
- Answered phone calls, took to-go orders, and responded to customer inquiries.
- Helped organize seating flow to ensure fast turnover and satisfied guests.
- Worked closely with servers and managers to maintain a smooth front-of-the-house operation.
- Always maintained a clean and organized host area.
Crew Member
McDonald’s
- Achieved optimal customer satisfaction by preparing the table and communicating with coworkers to deliver fast food items within 1 minute to customers’ tables.
- Trained a cross-functional team of 3 employees on the preparation and presentation of fast-food items.
- Record customer orders and repeat them back clear, understandable manner to minimize errors.
- Took necessary steps to meet customer needs and effectively resolve guest concerns appropriately.
- Up-sold additional menu items, beverages, and desserts to increase restaurant profits.
Cardiologist Office
Dr. Vinod Patel
04.2025 - 06.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Queensborough Community College
07.2025
Skills
- Team collaboration
- Multitasking proficiency
- Effective time management
- Customer service
- Adaptable to change
- Foreign language skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cardiologist Office
Dr. Vinod Patel
04.2025 - 06.2025
Host
Ambriza
Crew Member
McDonald’s
Queensborough Community College
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