Summary
Overview
Work History
Education
Skills
Systems Experience And Proficiencies
Professional Experience
Timeline
Generic

Karla Simpkins

Lansing

Summary

Dependable and adaptable with resourceful nature and conscientious approach. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Dedication to efficiency and accuracy. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Reliable offering strong multitasking, problem-solving and communication skills. Trained in different areas and flexible with changing business needs. Trustworthy and dedicated with years of experience serving customers and operating register. Cheerful when assisting customers with requests and meeting special needs. Successful operating cash registers and performing necessary calculations. Genuine people-person. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished various tasks daily. Cheerful when assisting customers and coworkers. Detail-oriented team player Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker. Ready to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Service Cashier

SP+ Parking
06.2023 - Current
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Secretary -Teacher Assistant

Lansing School District
01.2018 - Current
  • Order and maintain supplies
  • Maintain office equipment including scheduling maintenance for office equipment
  • Create, type, update, and run weekly and monthly reports
  • Maintain principle and teacher calendars via Outlook
  • Schedule meetings and conferences for principal and teachers
  • Type and edit memos, correspondences, and documents
  • Data entry using Microsoft Word, Excel, and Access
  • Record keeping, filing, organizing, and purging files
  • Maintaining meeting minutes
  • Organizing and research
  • Maintaining training and in-services
  • Timekeeping
  • Maintain and follow policies and procedures
  • Complete required training.

Bus Operator

Capital Area Transit Authority (CATA)
11.2016 - 08.2022
  • Assist public patriots with transportation.
  • Maintain bus safety and security.
  • Accepted and processed fares.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Work different routes every day based on changing passenger locations and destinations.
  • Answered questions from passengers with respect and accuracy, providing information about fares, and schedule details.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.

Cashier and Self-Check-out host

Walmart
03.2016 - 11.2016
  • Process sales transactions
  • Accept payments
  • Calculate the cost of products or services
  • Calculate and return change when required by the payment method
  • Maintain adequate change denominations in the cash drawer and request additional change
  • Answer customer questions about products or services
  • Reconcile cash drawers and sales receipts
  • Report issues with equipment.

Surface Prep Tech

Symmetry Medical
09.2012 - 10.2014
  • Maintained prosthetic replacements were accurate for distribution
  • Check final debur on finished machine aerospace parts, utilizing but not limited to blasters, belt grinders, variable speed hand grinders and buffers stereo microscopes ultrasonic cleaning
  • Write routine reports and correspondences
  • Inspect surface of workpiece for defects
  • Select grade of abrasive belt, wheel, or disc according to specifications using knowledge of abrasives and conditions of metal.

General Labor

Manpower / Unilever
04.2012 - 08.2012
  • Assembly Line
  • Making ice cream and packing ice cream.

Home Health Aide

Private Care
05.2009 - 09.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Scheduled and coordinated medical appointments.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Data Entry / Mini Lab Tech

Manpower / Proctor and Gamble
05.2009 - 08.2010
  • Test diapers
  • Data Entry
  • Run tests
  • Placed and stacked finished product off the line
  • Placed bags and boxes of the line
  • Keep the job area clean.

Manger / Cashier

BP Petroleum Gas Station
06.2008 - 08.2008
  • Overseeing daily operations
  • Ensuring gas station safety
  • Recruiting and training new staff
  • Customer Service
  • Process sales transactions
  • Maintain adequate change denominations in the cash drawer and request additional change
  • Answer customer questions about products or services
  • Reconcile cash drawers and sales receipts
  • Report issues with equipment.

Packer / Production

Quality Packaging
03.2007 - 06.2007
  • Performed duties on production line but not limited to stacking, packing, loading, unloading cases off conveyors, bailing, wrapping, and sealing any other tasks assigned by management.
  • Operated warehouse equipment such as forklift, pallet jacks and [Equipment] safely

Education

General Studies // Information Technology/ Accounting -

Shawnee Community College
Ullin, Illinois
01.2011

Medical Billing and Insurance Coding -

Everest College
Burr Ridge, Illinois
01.2009

Diploma -

Meridian High School
Mounds, IL
05.2008

Skills

  • Customer Service
  • Cash Register Operation
  • Cleaning and Sanitizing
  • Team Collaboration
  • Active Listening
  • Reliable and Responsible
  • Honest and Dependable
  • Microsoft Office

Systems Experience And Proficiencies

Microsoft Office tools namely Access, Excel, Word, PowerPoint, Outlook

Professional Experience

I have experience dealing with many aspects with multiple dynamics of customer service and office settings. I am a quick learner who can absorb new ideas and can communicate clearly and effectively.

Timeline

Customer Service Cashier

SP+ Parking
06.2023 - Current

Secretary -Teacher Assistant

Lansing School District
01.2018 - Current

Bus Operator

Capital Area Transit Authority (CATA)
11.2016 - 08.2022

Cashier and Self-Check-out host

Walmart
03.2016 - 11.2016

Surface Prep Tech

Symmetry Medical
09.2012 - 10.2014

General Labor

Manpower / Unilever
04.2012 - 08.2012

Home Health Aide

Private Care
05.2009 - 09.2019

Data Entry / Mini Lab Tech

Manpower / Proctor and Gamble
05.2009 - 08.2010

Manger / Cashier

BP Petroleum Gas Station
06.2008 - 08.2008

Packer / Production

Quality Packaging
03.2007 - 06.2007

General Studies // Information Technology/ Accounting -

Shawnee Community College

Medical Billing and Insurance Coding -

Everest College

Diploma -

Meridian High School
Karla Simpkins