Karla Sisk
North Little Rock,AR
Summary
Knowledgeable and dedicated bilingual customer service professional. Solid team player with outgoing, positive demeanor, strong organizational skills and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Kroger
04.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
Patient Access Representative
Childrens Hospital
11.2022 - 03.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Cage Cashier /Customer Slot Attendant
Pechanga Resort Casino
01.2014 - 02.2022
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Balanced books with daily summary reconciliations.
Education
In Progress - Business Administration
Mount San Jacinto College
MenifeeHigh School Diploma -
Murrieta Valley High School
Murrieta, CA05.2011
Skills
- Spanish Interpreting
- Strong Telephone Etiquette
- Call Center Operations
- Database Maintenance
- High-Volume Environments
- Customer Service and Assistance
- Microsoft Office
- Customer Account Management
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Kroger
04.2023 - Current
Patient Access Representative
Childrens Hospital
11.2022 - 03.2023
Cage Cashier /Customer Slot Attendant
Pechanga Resort Casino
01.2014 - 02.2022
In Progress - Business Administration
Mount San Jacinto College
High School Diploma -
Murrieta Valley High School
Similar Profiles
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Bobby IbezunmaBobby Ibezunma
Dairy Clerk- Lead at KrogerDairy Clerk- Lead at Kroger
Bryan GambelBryan Gambel
ECommerce Assosiate at KrogerECommerce Assosiate at Kroger
Connor BrownConnor Brown
Ecommerce Clerk at KrogerEcommerce Clerk at Kroger
Zachary GoviaZachary Govia
Buyer & Inventory Controller at Westrock Coffee CompanyBuyer & Inventory Controller at Westrock Coffee Company