Karla Snider
Office Assistance
Palmetto,GA
Summary
Passionate, dedicated administrative organizer seeking a position in the field of administration where past experience can be utilized, skills, administrative competence, communication abilities and effective leadership skills. Hardworking employee enthusiastic about learning work field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Diligent administrative person reliable in meeting daily goals. Accurate in handling money and confident in approaching conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Transportation Office Staff / Bus Driver
Coweta County Board of Education
Newnan, GA
07.2014 - 05.2022
- Answering multiline phone, answering over 100 calls per day, replying to emails, assisting director of transportation returning calls left on personal/director of transportation voicemail, handling complaints and issues, making flyers, brochures and Google forms.
- Help with dispatching buses which includes helping locate students, getting ETA of when student will be dropped or picked up.
- Along with driving school bus, supervise students on bus and maintain safety on bus.
- Running route on timely manner after running regular route would pick up alterative school students.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained Georgia CDL C driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Obeyed federal, Georgia and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Dispatcher Office Assistant
ConServ
Fayetteville, GA
06.2013 - 03.2014
- Perform computer aided daily dispatching along with emergency and non-emergency calls
- Order parts
- Dispatch 12 technicians daily (at times dispatched up to 22 technicians when other staff were off
- Used multiline phones, handled any problems with orders, handled customer complaints, made sure that all issue were resolved quickly and effectively
- Inbound calls customer specialists, appointment scheduler, outbound calling to fill schedule of technicians.
- Directed dispatching, routing and tracking of 15 fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Office Manager
Dr. Cathy Emeruwa
Peachtree City, GA
03.2009 - 08.2012
- Manage various office duties including creating electronic records for office, setting up electronic billing, insurance/patient billing drafting all correspondence, managing office supply orders and distribution, faculties/vendor relations, payroll, accounts payable, hired and trained all employees, handled patient care and concerns, coordinated doctors schedule, schedule travel for doctor.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Created PO's
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Manage 3 plus employees.
- Managed over 50 calls per day.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Coached new hires on company processes while managing employees to achieve maximum production
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Delivered performance reviews, recommending additional training or advancements
- Managed office operations while scheduling appointments for department managers
- Evaluated employee records and productivity and submitted evaluation reports
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Sourced vendors for special project need and negotiated contracts
- Implemented project management techniques to overcome obstacles and increase team productivity
- Prepared meeting rooms and materials and recorded important information
Medical Billing Manager
Dr. Anthony Clavo
Peachtree City, GA
03.2007 - 03.2009
- Reviewed billing problems, researched issues and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Conducted performance reviews and implemented improvement plans.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Handled over 30 worker's compensation medication
- Worked with medical reps to schedule meetings with physician
- Patient medical records
- Removing spinal cord stimulator trails
- Filling pain pumps
- Precertification for all procedures
- Start and removal of IV"S
- Made sure physician stayed on schedule
- Travel plans for physician
Education
Bachelor of Science - Business Administration And Management
Rochville University
2007
CNA - CNA
Tom P Haney Technical Center
Panama City, FL1997
GED -
Glascock County High
Gibson, GA1993
Skills
- Dependable and Trustworthy
- Two-Way Radio Operation
- Strong Working Relationships
- Educational Settings
- Customer Request Management
- Business Correspondence
- Office Meetings
- Customer Service
- Staff Training
- Office Management
- Scheduling and Coordinating
- Cash Flow and Reconciliation
- Medical Billing and Collections
- Biweekly Payroll Processing
- Fleet Dispatching
- Vendor Liaising
- Negotiation and Conflict Resolution
- Hotel Accommodations
- Staff Recruitment and Hiring
- Adaptable to Changing Conditions
- Insurance Requirements
- Organizational Systems
- Patient Chart Management
- Active Listening
- Prioritizing and Planning
- Proactive and Focused
- Problem Anticipation and Resolution
- Prescription Refills
- Professional Development
- New Hire Orientation
- Digital Filing
- Professional Correspondence
- Clerical Support
- Payroll Administration
- Insurance Follow-Up
- Office Organization
- Maintaining Strict Confidentiality
- Collection Calls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transportation Office Staff / Bus Driver
Coweta County Board of Education
07.2014 - 05.2022
Dispatcher Office Assistant
ConServ
06.2013 - 03.2014
Office Manager
Dr. Cathy Emeruwa
03.2009 - 08.2012
Medical Billing Manager
Dr. Anthony Clavo
03.2007 - 03.2009
Bachelor of Science - Business Administration And Management
Rochville University
CNA - CNA
Tom P Haney Technical Center
GED -
Glascock County High
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