Karla Soriano
Silver Spring,MD
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SPS Contactor/Office Services Coordinator
Montgomery County - Community Use of Public Facilities
12.2022 - Current
- Assist finance department with bank deposits and safety deposit box
- Answer phone and email inquiries from customers and other government agencies
- Develop successful relationships through established customer service and rapport
- Establish installment billing and customer credits for users
- Interact with the public and work with a culturally diverse population
- Perform administrative tasks through County VSI/RECTRAC software systems
- Process account payments, deposits, and refunds
- Provide direct customer service and program support including documentation, making referrals, verifying and confirming account details, processing mail, and developing reports
- Reconcile accounts and other receivable transactions
- Resolve customer disputes independently
- Use Microsoft Office applications (Excel, Outlook, Word.) Use computer programs to maintain and update client information and records.
Rental Service Agent
DARCARS Toyota Silver Spring
11.2022 - 07.2023
- Apply organizational skills by maintaining office records and confidential customer information
- Collect payment and process credit card transactions
- Communicate with clients over the phone and in writing
- Create financial and rental contracts and acquire pertinent information from clients.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Administrative Assistant
Green Earth Company
08.2022 - 12.2022
- Answer multi-line phone systems, route calls, deliver messages to staff and management
- Greet customers in person, by email, and over the phone
- Maintain and foster positive customer relationships by addressing questions, and problems, and conducting follow-up
- Reconcile account files and generate monthly finance reports
- Track office supplies and restock items to maintain office productivity
- Use QuickBooks software to process transactions and account maintenance.
- Maintained monthly, weekly, and daily reports of transactions
Receptionist
DARCARS Chrysler Jeep Dodge
11.2021 - 09.2022
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained computer and physical filing systems.
Sales Representative
DSW Shoe Warehouse
12.2019 - 04.2020
- Complete daily recovery tasks to keep work area clean, safe, and secure
- Greet Customers, respond to inquiries in person and over the phone
- Help customers with purchase decisions, transactions, and returns
- Provide exceptional customer service to a diverse community
- Successfully assist customers in person and via telephone with their needs
- Use computer applications and technology resources to assist customers in locating and selecting purchase orders and other merchandise.
Medical Assistant Receptionist
Merlyn Vemury M.D., P.C
07.2019 - 12.2019
- Assist clients, client representatives, and family members in both English and Spanish
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Interview and engage with patients to obtain medical history, chief complaints, and vital signs
- Organize charts, medical documents, and supplies to maintain the flow of productivity
- Obtain and document patient vital signs, medical history, and billing information during check-in
- Process patient copays and communicate balance dues
- Provide knowledge and assistance regarding assistance programs and other services
- Use computer applications and programs to maintain and update client information and records
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling
- Conduct case management and scheduled appointments for patients.
Retail Sales Associate Cashier
Michaels Arts and Crafts
09.2018 - 07.2019
- Assist customers with questions and locating merchandise
- Complete daily recover tasks to keep work area clean, safe, and secure
- Greeted each customer and offer assistance with their needs in order to help boost customer satisfaction and retention
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Accounting
Strayer University
Rockville, MDHigh School Diploma -
John F. Kennedy HS
Silver Spring MD 05.2019
Skills
- Accountability
- Attention to detail
- Bill and Invoice processing
- Collections and invoice processing
- Computer software applications
- Customer Service
- Microsoft Suite
- Payment Processing
- Multilingual Proficiency (Spanish)
- Oral communication
- Organization and scheduling
- Planning/Scheduling Meetings and Conferences
- Program support
- Record keeping
- Schedule flexibility
- Time Management skills
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
SPS Contactor/Office Services Coordinator
Montgomery County - Community Use of Public Facilities
12.2022 - Current
Rental Service Agent
DARCARS Toyota Silver Spring
11.2022 - 07.2023
Administrative Assistant
Green Earth Company
08.2022 - 12.2022
Receptionist
DARCARS Chrysler Jeep Dodge
11.2021 - 09.2022
Sales Representative
DSW Shoe Warehouse
12.2019 - 04.2020
Medical Assistant Receptionist
Merlyn Vemury M.D., P.C
07.2019 - 12.2019
Retail Sales Associate Cashier
Michaels Arts and Crafts
09.2018 - 07.2019
Associate of Arts - Accounting
Strayer University
High School Diploma -
John F. Kennedy HS
- CNP - Certified Notary Public
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