Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Karla Sosa

Mesquite,TX
Karla Sosa

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3 years of management performance.

Overview

14
years of professional experience

Work History

Amazon

Ship Dock Area Manager L5
05.2023 - Current

Job overview

    • Proven ability to learn quickly and adapt to new situations.
    • Was recently transferred to outbound ship dock area
    • Oversee and evaluate all activities of the dock and dock employees, ensuring safe and efficient loading and unloading of all freight
    • Monitors freight movement using various computer software applications.
    • Conducts performance evaluations that are timely and constructive.

Amazon

Pick Area Manager L4
05.2022 - 05.2023

Job overview

  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Decreased quality error metrics by 53% within 5 months of being in the role
  • Improved productivity rates by 75% within 5 months of being in the role
  • Had the highest ranking scores in both safety and manager skills from employee surveys in the building
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Amazon

Site Learning Trainer
06.2021 - 04.2022

Job overview

  • Helped launch Amazon FTW5 learning team as learning trainer
  • Oversee ambassadors' standard work and conduct evaluations to confirm correct training process is being delivered
  • Work with IB and OB departments by auditing quality and productivity from associates to identify barriers and deliver feedback.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Improved training curriculum by designing effective new training programs.
  • Trained and mentored over 2K new personnel hired to fulfill various roles.
  • Monitored day-to-day activities of 50+ employees, noting areas needing improvement and implementing plans for rectification.

Amazon

Robotics Assistant Manager
08.2020 - 06.2021

Job overview

  • Oversaw quality, productivity and standard work of 20+ associates
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Amazon

Robotics Associate
02.2019 - 08.2020

Job overview

  • Worked as a problem solver and kick-out operator and became more aware of how standard work helps to achieve customer satisfaction and business production
  • Had the opportunity to be an ambassador, where I had the chance to train new associates the correct standard of work to fulfill customer needs.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Mentored and coached other team members to meet daily sales goals.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.

El Pollo Regio

General manager
01.2010 - 03.2018

Job overview

  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Global Telesourcing

Quality Manager
04.2009 - 08.2017

Job overview

  • Improved quality processes for increased efficiency and effectiveness.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Managed and archived quality documentation and participated in internal and external quality audits.

Education

H. Grady Spruce
Dallas, TX

High School Diploma
05.2006

Skills

  • Critical thinking
  • Good communication skills
  • Judgement and Decision making
  • Administration and management skills
  • Microsoft Access
  • Foreign Language
  • Class Scheduling
  • Assignment Delegation
  • Training Method Development
  • Class Lecturing
  • Attention to Detail
  • Orientation and Onboarding
  • Staff Development
  • Business Development

Languages

Spanish
Native or Bilingual

Timeline

Ship Dock Area Manager L5

Amazon
05.2023 - Current

Pick Area Manager L4

Amazon
05.2022 - 05.2023

Site Learning Trainer

Amazon
06.2021 - 04.2022

Robotics Assistant Manager

Amazon
08.2020 - 06.2021

Robotics Associate

Amazon
02.2019 - 08.2020

General manager

El Pollo Regio
01.2010 - 03.2018

Quality Manager

Global Telesourcing
04.2009 - 08.2017

H. Grady Spruce

High School Diploma

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Karla Sosa