Karla Sosa
Davenport ,FL
Summary
Proactive and meticulous Regional Retail Leader with over 21 years of experience in Retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
27
27
years of professional experience
Work History
Regional Retail Manager
Rite Aid
09.2010 - Current
- Enhanced customer satisfaction by adhering to company programs and holding all stores in the region to high standards of customer service.
- Managed inventory levels efficiently, reducing stock discrepancies and improving order accuracy.
- Improved employee retention by providing comprehensive training programs and fostering a positive work environment.
- Leveraged data analysis to identify underperforming stores, implementing corrective actions that increased sales performance.
- Collaborated with store managers to set achievable targets, monitoring progress towards goals on a regular basis.
- Optimized staff scheduling practices, ensuring adequate coverage during peak shopping hours without increasing labor costs unnecessarily.
- Conducted performance evaluations for store managers, identifying areas for improvement and recommending appropriate training or development opportunities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw visual merchandising initiatives across multiple locations, creating an engaging in-store experience that attracted customers and drove sales growth.
- Build strong relationships with vendors. Analyzing market trends and demographics to cater to customers’ needs.
- Ensured compliance with company policies, local regulations, and industry standards across all stores in the region, mitigating potential risks to the business.
- Collaborate with LP & RX partner to achieve company goals as one team.
- Complete thorough store walks with store management team to help mitigate loss and increase profitability.
Store Manager
CVS/caremark
08.1997 - 09.2010
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Associates Degree - Accounting.
Wood-Tobe Coburn
New York City 08.2002
Skills
- Store operations
- Inventory Control
- Customer Service
- Visual Merchandising
- Staff recruitment
- Loss Prevention
- Team training and development
- Corporate Communications
- Staff Management
- Operations Management
- Quality Assurance
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Regional Retail Manager
Rite Aid
09.2010 - Current
Store Manager
CVS/caremark
08.1997 - 09.2010
Associates Degree - Accounting.
Wood-Tobe Coburn
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