Karla Sosa
Davenport ,FL
Summary
Proactive and meticulous Regional Retail Leader with over 21 years of experience in Retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
27
27
years of professional experience
Work History
Regional Retail Manager
Rite Aid
Hudson Valley, NY & Connecticut
09.2010 - Current
- Enhanced customer satisfaction by adhering to company programs and holding all stores in the region to high standards of customer service.
- Managed inventory levels efficiently, reducing stock discrepancies and improving order accuracy.
- Improved employee retention by providing comprehensive training programs and fostering a positive work environment.
- Leveraged data analysis to identify underperforming stores, implementing corrective actions that increased sales performance.
- Collaborated with store managers to set achievable targets, monitoring progress towards goals on a regular basis.
- Optimized staff scheduling practices, ensuring adequate coverage during peak shopping hours without increasing labor costs unnecessarily.
- Conducted performance evaluations for store managers, identifying areas for improvement and recommending appropriate training or development opportunities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw visual merchandising initiatives across multiple locations, creating an engaging in-store experience that attracted customers and drove sales growth.
- Build strong relationships with vendors. Analyzing market trends and demographics to cater to customers’ needs.
- Ensured compliance with company policies, local regulations, and industry standards across all stores in the region, mitigating potential risks to the business.
- Collaborate with LP & RX partner to achieve company goals as one team.
- Complete thorough store walks with store management team to help mitigate loss and increase profitability.
Store Manager
CVS/caremark
New Jersey
08.1997 - 09.2010
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Associates Degree - Accounting.
Wood-Tobe Coburn
New York City 08.2002
Skills
- Store operations
- Inventory Control
- Customer Service
- Visual Merchandising
- Staff recruitment
- Loss Prevention
- Team training and development
- Corporate Communications
- Staff Management
- Operations Management
- Quality Assurance
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Regional Retail Manager
Rite Aid
09.2010 - Current
Store Manager
CVS/caremark
08.1997 - 09.2010
Associates Degree - Accounting.
Wood-Tobe Coburn