Karla Soto
Lakeland
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Driver
SkyHop Global
Orlando
06.2024 - 02.2026
- Transported passengers safely to various locations in a timely manner.
- Provided exceptional customer service by addressing passenger inquiries promptly.
- Followed navigation routes and adjusted plans for traffic conditions.
- Communicated effectively with dispatchers for ride updates and instructions.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Documented trip details and maintained accurate logs of vehicle usage.
Janitor
Janitorics
Buffalo
05.2022 - 10.2024
- Operated industrial cleaning equipment to ensure thorough sanitation of surfaces.
- Maintained cleanliness of facilities by performing regular floor care and waste disposal.
- Monitored and restocked cleaning supplies to support daily operational needs.
- Assisted in training new staff on proper cleaning procedures and safety protocols.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Engaged with facility users to address concerns and enhance overall cleanliness standards.
Nutrition Assistant
WIC
Buffalo
08.2017 - 02.2022
- Worked with nutritionist to personalize client meal and snack plans to promote good health and performance.
- Assisted clients with nutritional education and healthy lifestyle choices.
- Conducted assessments to determine client needs and eligibility for services.
- Provided support in food package distribution for eligible families.
- Maintained accurate records of client interactions and service delivery in systems.
Shift Supervisor
Taco Bell
Buffalo
11.2014 - 06.2017
- Coordinated shift schedules for optimal staffing coverage.
- Supervised daily operations to ensure smooth restaurant function.
- Trained and mentored team members on service standards.
- Managed inventory levels to maintain stock availability.
- Resolved customer inquiries and complaints effectively.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Addressed any issues that arose during the shift in a proactive manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Team Member
Burlington
Buffalo
09.2014 - 04.2017
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained and organized store displays to enhance product visibility.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to ensure optimal stock levels on shelves.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Assistant Sales Manager
Rent A Center Warehouse & Retail Store
Buffalo
01.2009 - 03.2012
- Managed a team of sales representatives by providing guidance, training, and support.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Negotiated customer contracts and maintained relationships with existing clients.
- Collaborated with management on promotional strategies to increase foot traffic in-store.
- Trained new employees on sales techniques and company policies for effective performance.
- Assisted with daily sales operations to ensure efficient workflow and customer service.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Supported inventory management processes to maintain accurate stock levels and product availability.
Education
Gabriela Mistral High School
Guaynabo, PRSkills
- Route optimization
- Cargo handling
- Vehicle maintenance
- Time management
- Organizational skills
- Problem solving
- Customer service
- Team collaboration
- Attention to detail
- Effective communication
- Verbal and written communication
- Conflict resolution
- Patience and tact
Languages
English
Professional
Spanish
Professional
Timeline
Driver
SkyHop Global
06.2024 - 02.2026
Janitor
Janitorics
05.2022 - 10.2024
Nutrition Assistant
WIC
08.2017 - 02.2022
Shift Supervisor
Taco Bell
11.2014 - 06.2017
Team Member
Burlington
09.2014 - 04.2017
Assistant Sales Manager
Rent A Center Warehouse & Retail Store
01.2009 - 03.2012
Gabriela Mistral High School