Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Stewart

Forney,TX

Summary

Bilingual professional with extensive experience working with children and families, including students with special needs. Strong background in leadership, customer service, and classroom support roles. Skilled in creating inclusive and supportive environments, adapting to diverse needs, and fostering positive learning and recreational experiences. Dedicated to helping children succeed academically, socially, and emotionally.

Overview

17
17
years of professional experience

Work History

Customer Service Manager

MyBoozeCruise.com
01.2014 - 01.2022
  • - Led customer service team, set job expectations, and improved service quality through metrics.
  • - Resolved customer issues quickly and effectively, maintaining high satisfaction levels.
  • - Coached and trained employees to maintain service standards.
  • - Implemented problem-solving resources that improved client retention.

Travel Agency Manager

Viajes al Paraíso
01.2011 - 01.2013
  • - Promoted and marketed travel services, boosting sales by 25% through campaigns.
  • - Managed a $500K budget and produced financial reports.
  • - Supervised a team of 30 agents, achieving a 15% increase in productivity.
  • - Sourced travel products to meet customer demands and improve satisfaction.

TimeShare Customer Service Manager

Sunset Group Marketing
01.2009 - 01.2011
  • - Welcomed new members and ensured 100% satisfaction with investments.
  • - Coached 20+ individuals on customer service and quality standards.
  • - Assisted front desk team with resolving guest issues and requests promptly.

English Teacher

Mexico Valle High School
01.2008 - 01.2009
  • - Taught English language classes to high school students.
  • - Adapted lesson plans to different learning levels and supported students with challenges.
  • - Encouraged bilingual proficiency and cultural awareness.

Camp Instructor

DIF Nuevo León & IMSS Nuevo León
01.2005 - 01.2009
  • - Served as a camp leader and instructor for children and youth.
  • - Organized and taught classes, including supporting children with special needs.
  • - Facilitated recreational, social, and educational activities in large group settings.
  • - Promoted inclusion, teamwork, and positive behavior in camp environments.

Elementary School Teacher

Primaria Edelmiro Rangel
01.2006 - 01.2008
  • - Taught English to Pre-K through 4th grade students, including children with special needs.
  • - Developed and delivered engaging study plans tailored to various abilities.
  • - Collaborated with special education staff to provide additional support where needed.

Education

Bachelor's Degree - Business Administration

Instituto Mexicano de Turismo
01.2011

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Time management
  • Team building and leadership
  • Relationship building
  • Staff training
  • Deadline oriented
  • Training and coaching

Languages

- Spanish – Native
- English – Highly Proficient

Timeline

Customer Service Manager

MyBoozeCruise.com
01.2014 - 01.2022

Travel Agency Manager

Viajes al Paraíso
01.2011 - 01.2013

TimeShare Customer Service Manager

Sunset Group Marketing
01.2009 - 01.2011

English Teacher

Mexico Valle High School
01.2008 - 01.2009

Elementary School Teacher

Primaria Edelmiro Rangel
01.2006 - 01.2008

Camp Instructor

DIF Nuevo León & IMSS Nuevo León
01.2005 - 01.2009

Bachelor's Degree - Business Administration

Instituto Mexicano de Turismo

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