Summary
Overview
Work History
Education
Skills
Timeline
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Karla Stiffler

Rapid City,SD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in CarCare, Care Credit and HOME industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

39
39
years of professional experience

Work History

Customer Service Representative

Synchrony Financial Inc
03.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times average 80 calls per day..
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Part of Activities Committee who developed weekly TIPS, that assisted fellow Customer Service reps to stay in-compliance and find information they needed.

Health Care Dining Services/Dietary Aide

Westhills Village
11.2015 - 12.2017
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Assisted approximately 35 to 60 clients and guests
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Maintained clean and safe work environment.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines, including recording what was eaten and drank as per State Health guidelines. .
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served meals to residents in accordance with established schedules and dietary procedures
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher
  • Followed all food safety regulations while preparing meals for patients
  • Kept all kitchen areas clean, tidy and free of hazards

Food and Beverage Supervisor

Arrowhead Country Club
06.2011 - 10.2015
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Worked with qualified chef to diversify menu with new offerings.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Planned and executed promotions and special events in close collaboration with management.
  • Supervised food presentation and plating to enhance visual appeal.
  • Supervised approximately 45 dining room, lounge servers and bartenders in-additions to 25 banquet servers.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Planned operations to effectively cover needs while controlling costs and maximizing service
  • Worked with qualified chef to diversify menu with new offerings

Flight Attendant

American Airlines
01.1985 - 10.2005
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Used excellent customer service skills in addressing passengers' needs.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Served as in-flight manager to crew members on wide body planes which would have included 8-14 crew members.
  • Coordinated with Cockpit crews on all flight needs.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance
  • Ensured safety and comfort of customers onboard aircraft
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations

Education

Associate of Arts - Medical Transcription

Southeast Area Vocational Technical School
Rochester
04.1982

High School Diploma -

Brown Sturgis High School
Sturgis, SD
05.1980

Skills

  • Time Management
  • Issue and Complaint Resolution
  • Active Listening
  • Conflict Resolution
  • Managing Multiple Tasks
  • Microsoft Windows
  • Customer Relations
  • Critical Thinking
  • Professional Telephone Demeanor
  • Computer Proficiency

Timeline

Customer Service Representative

Synchrony Financial Inc
03.2018 - Current

Health Care Dining Services/Dietary Aide

Westhills Village
11.2015 - 12.2017

Food and Beverage Supervisor

Arrowhead Country Club
06.2011 - 10.2015

Flight Attendant

American Airlines
01.1985 - 10.2005

Associate of Arts - Medical Transcription

Southeast Area Vocational Technical School

High School Diploma -

Brown Sturgis High School

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Karla Stiffler