Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Schafer

Lexington,SC

Summary

Extremely driven Executive and Operations Management professional with 15 years of experience. Established leader for improvement of systematic operations and corporate structure. Successful in creating effective communication across all organizational levels to improve morale, productivity and efficiency. Utilizing an extensive skill set, I am a proven asset for contributing to company advancement and business development.

Overview

15
15
years of professional experience

Work History

Operations Manager

UtiliQuest LLC
05.2023 - Current
  • Manage all operations for the state of South Carolina
  • Manage a team of 125+ employees with 15 direct reports; to include 8 Supervisors, Special Projects, Corporate Trainer, Fleet Manager, and Administrative employees.
  • Directly responsible for 30+ million/yr operation
  • Full P&L responsibility
  • Set performance metrics and monitor KPIs
  • Contract negotiation and compliance
  • Hiring and staffing
  • Employee retention
  • Training and development
  • Safety compliance
  • Fleet
  • personnel management
  • Conflict resolution/customer complaints
  • Develop and maintain client relationship.


Administrative Services Manager

Hoffman & Hoffman
08.2019 - 05.2021
  • Manage all manufacturing facility operations and administration (Service Coordinators, Account Managers, Service Administrators, Billing Specialists and Admin Assistants) across 5 states
  • Oversee and/or conduct personnel training for onboarding and performance improvement
  • Develop and implement documented Standard Operating Procedures and Best Practices to streamline productivity, accuracy, and consistency among all 16 office locations
  • Regularly evaluate direct reports to assess workloads, challenges, performance, and provide continuous support
  • Conduct yearly performance reviews, weekly Work in Progress reviews, bi-weekly department head reviews, and monthly safety and manger reviews
  • Monitor for continual improvement opportunities in administration, safety, accounting, sales, field operations, collections, quality, and compliance departments
  • Monitor the daily scheduling and coordination of field personnel
  • Manage general business operations across all departments, including monitoring daily accounting transactions, yearly revenue projections and monthly P&L statements
  • Member of the Leadership Team, responsible for road mapping and strategic planning
  • Manage customer portals, vendor applications, Subcontractor Agreements and Service Agreements
  • Responsible for monitoring customer satisfaction and resolving customer complaints

Manager, Administrative Services

FN America
01.2018 - 08.2019
  • Manage all administrative operations and present department updates to executive staff
  • Develop and implement Standard Operating Procedures
  • Manage administrative and executive support staff. Meet regularly with direct reports to assess workloads, challenges, and provide continuous, ongoing performance reviews and feedback
  • Monitor for continual improvement opportunities in systematic operations and corporate structure
  • Schedule, coordinate and manage all facility projects, improvements and renovations -beginning with development of the RFP through completion
  • Manage all facility service vendors– Vendor research, RFP process, evaluation and selection, implementation planning, stakeholder analysis, and performance metrics
  • Conduct research, compile data and present an informed analysis of special projects for presentation to CEO and executive staff
  • Maintain service contracts by continuously evaluating quality ofservice in conjunction with ensuring the most cost-effective service is being provided
  • Oversee local business development opportunities and attend all relevant networking and affiliation events on behalf of the executive team
  • Develop and implement business processes, administrative policies and internal procedures to streamline productivity
  • Establish and maintain relationships and communication with clients, key partners, and employees throughout all levels of the organization

Executive Administrative Officer

SEFA Group
03.2014 - 01.2018
  • Direct support for all C-Suite and executive team members with operations, business development and logistics management
  • Project Administrator for Advanced Technologies and Projects- Direct support for Executive Director by providing logistics management, compliance, software development, contract negotiation, document management and developing and implementing all internal procedures
  • Manage and maintain critical path schedules and timely completion dates
  • Conduct research, compile data, prepare and execute presentations for executives, committees, internal and external business units
  • Develop and implement business processes, administrative policies and internal procedures to streamline productivity
  • Maintain travel arrangements, itinerary’s and calendars
  • Collaborate with 5 internal business units to act as a communication and productivity liaison for C-Suite. Ensure successful communication between executives, internal management, project teams, vendors, clients and subcontractors
  • Support VP Corporate Development by leading steering committees and business units to develop strategies for business development
  • Oversees the functionality of all four office locations; including maintenance, staffing, administrative needs and space planning
  • Human resources, to include hiring and staffing
  • Manage employee and customer relations. Responsible for planning and managing corporate events, promotional/marketing and networking events, fundraisers and conventions

Project Manager/Executive Assistant

Gillam & Associates
09.2009 - 03.2014
  • Directly support C-Suite level executives
  • Customer and Employee Relations Management
  • Manage contract values and job cost/expense reports
  • Manage all invoices, change orders, purchase orders and subcontracts for projects in NC and SC
  • Manage all pay applications to owners for project payment
  • Communication liaison between project management team, subcontractors and suppliers
  • Creating and vetting new supplier/vendor accounts
  • Review and process all submittals to engineers/architects
  • Manage on-site subcontractors and their productivity in accordance with schedule
  • Preparing and updating progress of job schedule
  • Manage all project logistics and sub-contractor compliance
  • Manage the close-out process, maintenance data sheets and O&M manuals for each project
  • Oversee pre-con meetings, site visits, and grand openings on behalf of the GC
  • Arrange travel for C-Suite Executives
  • Schedule and attend meetings to obtain consistent minutes and files
  • Attend conventions and training conferences on executive's behalf

Education

Bachelor of Science - Nursing

South University
Columbia, SC

Skills

  • Team Leadership
  • Operational efficiency
  • Executive management
  • Project management
  • Strategic planning
  • Process Improvement
  • Corporate development
  • Accounting and budgeting

Timeline

Operations Manager

UtiliQuest LLC
05.2023 - Current

Administrative Services Manager

Hoffman & Hoffman
08.2019 - 05.2021

Manager, Administrative Services

FN America
01.2018 - 08.2019

Executive Administrative Officer

SEFA Group
03.2014 - 01.2018

Project Manager/Executive Assistant

Gillam & Associates
09.2009 - 03.2014

Bachelor of Science - Nursing

South University

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Karla Schafer