Karla Suarez
Overview
6
6
years of professional experience
Work History
Youth and Government Volunteer
10.2020 - Current
- Supported community events such as meal deliveries, toy drives, and health outreach during the 2020 pandemic, helping families access essential resources
- Bolstered event setup and cleanup efforts, ensuring programs ran smoothly and attendees had positive experiences
- Engaged with community members by distributing resources and sharing information, fostering a welcoming and supportive environment
- Collaborated with peers and leaders to deliver services, strengthening support for local families
Front Desk Attendant
Bowlero Lanes
Tustin
10.2025 - 04.2026
- Greeted and assisted guests during check-in and check-out processes.
- Provided excellent customer service to ensure guest satisfaction.
- Handled payment processing and provided customers with receipts, proper bills, and change.
- Monitored reservations to track incoming parties and special events.
- Completed closing tasks by cleaning restrooms and vacuuming guest areas to maintain a clean and organized facility.
Concierge
Clearwater Living-Senior Living
Santa Ana
02.2023 - 05.2023
- Greeted guests upon entry and exit, fostering a welcoming atmosphere
- Directed incoming calls to appropriate staff, facilitating accurate communication
- Monitored security cameras and facility entry points, supporting resident safety and security
- Resolved customer complaints efficiently, achieving satisfactory resolutions
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05-2027
Skills
- Customer service and hospitality
- Conflict resolution
- Communication skills
- Attention to detail
- Proficient in Spanish
- Credit and cash transactions
- Problem-solving skills
- Empathy and patience
Timeline
Front Desk Attendant
Bowlero Lanes
10.2025 - 04.2026
Concierge
Clearwater Living-Senior Living
02.2023 - 05.2023
Youth and Government Volunteer
10.2020 - Current
Bachelor of Arts - Psychology
California State University, Fullerton