Karla Tapia
Dallas
Summary
Dynamic professional with extensive experience at Ulta Beauty, excelling in sales and operational strategy. Proven ability to enhance customer service and resolve conflicts effectively. Bilingual and proficient in POS systems, I thrive under pressure while fostering team collaboration to achieve business goals. Committed to delivering excellence in every interaction.
Overview
7
7
years of professional experience
Work History
CONCIERGE
W DALLAS MARRIOTT
2024.01 - 2025.01
- Answer all incoming calls and redirect them or keep messages
- Arrange activities, events, transportation and other facilities for guest and residents
- Providing excellent customer service and hospitality, and representing the company with integrity and professionalism.
MERCHANDISE SALES COORDINATOR MANAGER
ULTA BEAUTY
2019.10 - 2022.01
- Reviewing/interpreting financial and operational reporting, including store visits and audit results
- Identifying underperforming metrics and generating strategic solutions that leverage existing programs/resources
- Meeting and exceeding sales, profitability and operational goals
- Promote service excellence to leadership by sharing best practices, establishing priorities, and providing support.
- Moved and staged merchandise for greatest impact and restocked floor as necessary.
- Reviewed customer complaints to determine appropriate methods for resolution.
DATA ANALYST
FC CONSTRUCTION SERVICES
2018.06 - 2018.08
- Collecting and analyzing urine and hair samples for current and potential employees
- Creating varying documents using MS Excel, Word, and Outlook, to facilitate the ease of interpreting data.
Education
BBA - Marketing
Texas Woman's University
2022-05
High School Diploma -
Moises E. Molina Highschool
06.2016
Skills
- Google Ads
- Search Ads 360
- Proficient with POS systems
- Bilingual
- Excellent interpersonal and communication skills
- Poised under pressure
- Fun and energetic
- Sales
- Transportation Coordination
- Cash Handling
- Reservation coordination
- Strong interpersonal skills
- Customer service
- Conflict resolution
- Team collaboration
References
Iliana Garcia
Manager at Ulta Beauty
817-448-1329
Hiliana94@gmail.co
Timeline
CONCIERGE
W DALLAS MARRIOTT
2024.01 - 2025.01
MERCHANDISE SALES COORDINATOR MANAGER
ULTA BEAUTY
2019.10 - 2022.01
DATA ANALYST
FC CONSTRUCTION SERVICES
2018.06 - 2018.08
BBA - Marketing
Texas Woman's University
High School Diploma -
Moises E. Molina Highschool